Custodial Technology Support, Intelligence - Western Plains CC

About This Role

• Work collaboratively with prison locations staff, providing training, oversight, and end-to-end support in relation to in-cell technology.
• Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 4: $97,955 - $111,142 plus superannuation.

The Department of Justice and Community Safety is seeking a Custodial Technology Support, Intelligence to provide a critical role at the Barwon Prisons Precinct About The Business Unit Corrections Victoria (CV) is responsible for the direction, management and operation of Victoria's prison system and Post Sentence Scheme. As a service agency within the Department of Justice and Community Safety, CV develops and implements operational policies, programs and services that ensure the safe and secure containment of prisoners, and that seek to rehabilitate them by addressing the underlying causes of offending behaviour. The Digital Operations Unit (DOU) provides a strategic focus and drives innovation, enhances governance and ensures continuous improvement as it relates to in cell technology at Corrections Victoria. DOU leads identification and prioritisation according to system needs and assists Technology Solutions and Digital Security (TSDS) in the development and implementation of new technologies that enhance operational efficiency, security and opportunities for rehabilitation and reintegration for people in custody. The DOU works with location staff and prison intelligence units to proactively identify and address potential risks through robust oversight and regular audits to ensure compliance and operational integrity. The DOU establishes clear standards, policies, and performance benchmarks, regularly reviewing these to ensure accountability, and consistent evaluation of effectiveness and system impacts. About The Role Reporting to the Senior Projects Officer, Operations this role provides expert guidance on auditing, monitoring, misuse investigations, and the management of quarantined communications. Working closely with site-based Prison Intelligence Unit (PIU) Advanced Users, the officer ensures consistent application of security protocols and supports the integration of custodial intelligence requirements into Connect's digital environment. This position is required to work onsite at locations within the Barwon Prisons Precinct, and other locations as required. This role has no requirement to work weekends or public holidays and is an 80 hour per fortnight position. Some Of Your Duties Will Include

• Working with staff, prisoners and other service providers in the delivery of an integrated, whole of justice approach to reduce re-offending.
• Possess expert knowledge of Information Technology and Intelligence portfolios within prisons and provide support to service users including staff and people in custody on desktops, laptops, tablets and other devices.
• Report on tasks and identify and communicate risks and issues as they arise and work collaboratively with managers to mitigate reporting pressures.
• Use Windows and Microsoft Suite, particularly Outlook, Word, Excel and Google Chrome to a high degree to support and deliver projects
• Support the analysis of performance and outcome metrics to identify issues, risks, and trends for executives and other key stakeholders.

To learn more about this role before applying, please read the attached position description. About You To be successful in this role, you will have:

• Demonstrated knowledge of prison intelligence processes and procedures.
• Demonstrated experience in providing support in an IT environment with sound troubleshooting skills.
• Demonstrated commitment to working with staff, prisoners, and other service providers in the delivery of an integrated, whole of justice approach to reducing re-offending.
• Well-developed interpersonal skills, including the ability to express opinions, information, and key points clearly and concisely via effective verbal and written communication
• Demonstrated willingness to be flexible and adaptable to changing priorities with the ability to meet deadlines while working in pressured situations

Qualifications/requirements

• Relevant experience, particularly in a prison intelligence or IT environment, would be highly desirable

How To Apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. Important InformationCHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.