This team is responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength.
About The Role
We are hiring a Partnership Operations Manager to lead the end to end delivery of external partnerships across both in app and real world activations. You will translate ambitious partnership and growth goals into clear, executable plans that deliver exceptional customer experiences and maximise commercial value.
This role sits at the centre of Integrated Marketing, Operations and Business Operations. You will align teams, remove operational bottlenecks and build repeatable processes that improve the speed, quality and scalability of partnership activations.
This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote.
You’re excited about this opportunity because you will…
- Own the operational activation of major external partnerships, ensuring both out-of-app (real-world) and in-app activations launch on time, on brand, and at scale in collaboration with our marketing & product teams
- Act as the operational glue across Integrated Marketing, Operations, and Biz Ops teams - keeping goals, timelines, and dependencies aligned end to end
- Translate partnership and growth goals into clear activation plans, playbooks, and success metrics
- Design and deliver exceptional customer experiences that maximise the value of each partnership across every touchpoint
- Identify and remove operational bottlenecks, building repeatable processes that scale across consumer activations
- 6+ years of experience in operations, program/project management, or general management roles, or a similarly complex execution focused role
- Demonstrated success operationalising and scaling complex, cross functional programs, partnerships, or consumer activations
- Strong experience bringing together Marketing, Operations, Business Operations and Partnership teams to deliver shared commercial and customer outcomes
- Exceptional attention to detail, with the ability to manage timelines, dependencies, dashboards, risks and execution mechanics without losing sight of the broader objective
- [Preferred] Proficiency with modern AI and automation solutions, including ChatGPT Codex, Cursor and Claude,to improve productivity, problem solving and execution quality
- Strong cross functional leadership skills, with a proven ability to influence, align and drive accountability without formal authority
- Excellent stakeholder management and communication skills, including the ability to simplify complexity and provide clear, actionable direction
- High levels of grit, resilience and ownership, with a strong bias for action in ambiguous and fast moving environments
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
