Customer Success & Operations Coordinator

About Ecorp Systems

Ecorp Systems is a dynamic and growing technology provider dedicated to delivering outstanding systems solutions and support. We pride ourselves on exceptional customer service, teamwork, and helping businesses thrive with the right tools and expertise.

Role Overview

We’re looking for a friendly, highly-organised and proactive Customer Success & Operations Coordinator to support our team and help deliver an outstanding experience to our customers. You’ll be at the heart of our operations, managing customer enquiries, processing orders, supporting onboarding, and keeping the administrative engine running smoothly.

This role works closely with our Director, Account Development Managers and wider team to ensure clients are supported from first contact through to ongoing success.

Key ResponsibilitiesCustomer & Sales Support

• Respond to customer enquiries via phone, email and online channels in a timely and professional manner.
• Provide pre- and post-sales support, including answering questions and coordinating next steps.
• Prepare and submit sales orders to suppliers accurately and efficiently.
• Assist with tracking order progress and follow-ups where required.

Client Onboarding & Relationship Support

• Support new customer onboarding, ensuring all relevant information is collected and processed.
• Communicate with customers to guide them through setup and answer onboarding queries.
• Liaise with our billing partner to ensure accurate client billing and resolve any billing-related issues.

Administrative & Executive Support

• Perform general administrative tasks including data entry, documentation, and filing.
• Support the Director with executive assistant tasks as needed (scheduling, communications, meeting coordination).
• Handle miscellaneous tasks and support other team members to ensure operational success.

Continuous Improvement

• Identify opportunities to streamline processes and improve customer experiences.
• Contribute ideas and support team initiatives.

What We’re Looking For

• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Professional, Friendly, customer-focused attitude and ability to build rapport easily.
• Comfortable managing multiple tasks and prioritising work effectively.
• Good computer skills — familiarity with MS Office (Outlook, Word, Excel) and CRM or ticketing systems is a plus.
• Proactive problem-solver who takes initiative and follows through.

Why Work With Us

• Supportive and collaborative team environment
• Opportunity to learn and grow your skills
• Meaningful role with variety and impact
• Exposure to diverse business operations and customer types

Business Hours: Monday to Friday 8.30am-5pm

(reasonable occasional work outside of hours may be required)

Salary Range: from $70k+ based on experience