Desktop Support Engineer - Sydney, Australia

Brief DescriptionDesktop Support Engineer - Sydney, Australia We are seeking a Desktop Support Engineer to join our growing team and play a vital role in supporting enterprise IT operations. This is an excellent opportunity to work in a fast-paced, professional environment where your expertise will directly impact business continuity and user productivity Working as a Desktop Support Engineer, you will deliver high-quality, end-user IT support to ensure the smooth operation of desktop systems, devices, and business applications. This role focuses on diagnosing and resolving hardware, software, and basic network issues in a timely manner, minimizing downtime and enhancing user productivity. Location & Schedule This is an on-site role based in New South Wales, Australia, working Monday to Friday, 9:00 AM to 5:00 PM. Key Responsibilities

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Perform some Smart Hands support for networking hardware.
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Manage Active Directory tasks.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).

RequirementsWhat will you bring to ESP?

• 2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN-WAN setups and concepts
• Must be open to work in a fixed term contract

Benefits

• Access to a voucher-based platform on your interests (travel, wellness, sports and more)
• Continuous training and access to our ESP Learning Platform with pathways to certification.

Why join us?

• Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.
• Diverse Team: Work in a global, innovative environment.
• Impactful Role: Keep businesses running smoothly with your IT expertise.
• Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who Are We ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?