Recoveries Consultant

Have meaningful impact as a Consultant, Property RecoveriesYour Role

We currently have multiple 12 month Fixed Term opportunities available to join our Property Recoveries team. As a Consultant in Property Recoveries, you’ll manage pre-litigated recovery claims where a third party is liable for damage to our customers’ property. These claims span across policies such as Building, Contents, Landlord, SME Business, Residential Strata, and more. You’ll investigate incidents like vehicle impacts, tree damage, product failures, and water-related losses—ranging from minor damage to major rebuilds.

You’ll be responsible for identifying liable parties, determining the appropriate recovery approach, and pursuing resolutions that balance commercial, customer, and legal considerations.

Key Responsibilities

• Manage a portfolio of property recovery claims from initiation to resolution.
• Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
• Conduct outbound calls to third parties and insurers to pursue recoveries.
• Review technical reports (e.g., building, plumbing, electrical) to assess liability.
• Confirm quantum by matching quotes to invoices and verifying documentation of damage.
• Use internal and external tools to locate contact and insurance details
• Negotiate and resolve disputes regarding liability and quantum

The roles are open nationwide and successful candidates will enjoy great flexibility to work from home after training. Please note it is compulsory to attend your local IAG office at a minimumonce a week after training.

Training period is 4-weeks and may be a combination of onsite and virtual training. The start date is flexible for the right candidate.

Applications close 11th September 2024, unless filled prior.

Please note: To work from home, you will need high speed internet connection, and a private home office set up.

About You

To be successful in the role, you will need:

• Previous experience within an Insurance Recoveries, Settlements and/or Liability based roles is essential.
• Strong written and verbal communication skills, including the ability to reference legal principles.
• Negotiation and dispute resolution capabilities.
• Attention to detail and time management.
• Ability to manage inbound and outbound call volumes.
• Comfort with adapting to new systems and processes.

Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent on the approval from your current manager. Should your application proceed to reference check stage, your current manager will be contacted.

About Us

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

​ We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Grow your financial future with 13% superannuation as standard
• Access up to 50% off personal insurance, including home and motor insurance
• Be part of a net zero business by 2050
• Join great employee network communities
• Grow your career through dynamic secondments

We’re ready for you. Apply today.