IT Automation Customer Success Engineer

Introduction At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. Your Role And ResponsibilitiesIntroduction: At IBM Global Sales, we unite innovation, collaboration, and deep technical expertise to help clients solve their most complex business challenges. Operating across industries and geographies, you will partner with colleagues, clients, and ecosystem partners to co‑create solutions that accelerate digital transformation and deliver measurable business impact. Success in Global Sales is built on curiosity, empathy, and a strong problem‑solving mindset. You will blend technical acumen with exceptional people skills to build trusted relationships, shape solution strategies, and guide clients on their modernization journey. With world‑class onboarding, continuous learning, and a supportive culture, IBM provides the platform to grow your career and make a meaningful difference. Join a global team passionate about driving innovation and delivering outcomes that matter. Your Role and Responsibilities: As a Customer Success Engineer, you will play a pivotal role in designing viable client solutions, removing technical blockers, and driving adoption and expansion of IBM’s technology portfolio. You will work directly with clients to accelerate time‑to‑value, activate entitlements, and ensure successful deployment and consumption of IBM products. Key Responsibilities

• Design Client Solutions — Architect viable client solutions by leveraging current product capabilities, removing technical inhibitors, and creating technical proof points through demonstrations, POTs, POCs, workshops, solution designs, and MVPs.
• Drive Customer Value — Activate entitlements, identify sponsors, run use‑case workshops, and define measurable business outcomes with client stakeholders.
• Develop Success Plans — Build deployment roadmaps, milestones, and outcome‑based success plans that guide clients through modernization and adoption of IBM technologies.
• Deliver Technical Proof Points — Create and deliver technical accelerators that demonstrate product value and validate solution fit.
• Collaborate with Clients — Engage deeply with client teams to understand challenges, provide technical guidance, and drive adoption and expansion across the IBM portfolio.

Preferred Education Bachelor's Degree Required Technical And Professional ExpertisePreferred Professional and Technical Expertise :

• Pre‑Sales Experience — Strong understanding of pre‑sales processes and technical sales motions.
• Customer Success Skills — Experience in onboarding, driving NRR, improving NPS, and maintaining high customer satisfaction.
• IBM IT Automation Ecosystem — Familiarity with Cloud Pak for AIOps, Turbonomic, Instana, Concert, and Cloudability.
• Containerization & Kubernetes — Knowledge of Red Hat OpenShift and modern container platforms.
• Client Value Realization — Experience activating entitlements, running use‑case workshops, and defining measurable business outcomes.
• Technology Portfolio Exposure — Ability to understand client challenges and identify modernization and adoption opportunities.
• Additional Tools — Experience with Apptio, HashiCorp Vault, and/or Terraform is an advantage.

Required Professional And Technical Expertise

• Technical Solution Design — Proven experience designing client solutions using product capabilities and delivering technical accelerators (demos, POTs, POCs, workshops, MVPs).
• Product Capability Expertise — Ability to leverage product features to remove technical blockers and drive adoption.
• Technical Accelerator Development — Skilled in creating and delivering technical proof points that demonstrate product value.
• Client Deployment Leadership — Experience building deployment roadmaps, defining milestones, and guiding clients toward successful outcomes.
• Portfolio & Modernization Insight

Preferred Technical And Professional ExperienceRequired Professional and Technical Expertise :

• 5+ years building solid business relationships
• At least 5+ years of experience working with IBM or equivalent software
• At least 5+ years of experience in solution design for customers
• Certified in at least one IBM IT Automation offering (e.g. Cloud Pak for AIOps).
• Solid understanding of container and container orchestration technologies (Docker, Kubernetes, OpenShift).
• Solid understanding of Generative AI and watsonx offerings.
• Architecture design experience with IAAS, PAAS and SAAS environment