General Manager

About The CompanyOscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia’s largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments. About The Venue Located just one hour south of Sydney in the scenic Illawarra region, Novotel Wollongong Northbeach is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach. The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views. It features five food and beverage outlets, a pool, fitness centre, convenience store, and 15 versatile event spaces making it a destination for both leisure and business guests, as well as a premier venue for weddings, conferences, and large-scale functions. About The Role We are seeking an experienced and results-driven General Manager to take the reins of our landmark hotel on the stunning NSW South Coast. This is a career-defining opportunity for a strategic and inspiring leader to drive commercial success, operational excellence, and a culture of exceptional guest service in one of Australia's most picturesque coastal locations. Key Responsibilities

• Lead, mentor, and inspire a high-performing team across all departments including rooms, F&B, conferencing, and gaming
• Deliver a premium guest experience by maintaining the highest standards of service and hospitality across all touchpoints
• Drive financial performance through effective budgeting, forecasting, cost control, and revenue generation strategies
• Maximise room yield and revenue through innovative rate management, competitive analysis, and market positioning
• Oversee food and beverage operations and ensure alignment with quality, service, and profitability targets
• Promote a culture of continuous improvement in service delivery, operational efficiency, and team development
• Build strong relationships within the local community, tourism operators, and business stakeholders
• Ensure compliance with WHS legislation and lead a safety-first culture across the property
• Maintain the property’s presentation and standards through regular inspection and proactive asset management
• Foster a workplace culture of engagement, accountability, and high performance with a focus on talent development and retention

About You

• Proven experience in a senior hotel leadership role, ideally in a multi-outlet or full-service property
• Strong commercial acumen with experience managing both rooms division and F&B operations
• A natural leader with excellent communication skills and the ability to build trust and respect across all levels
• Guest-centric approach with a strong eye for detail and a passion for exceptional service delivery
• Adept at driving change, improving systems, and implementing strategic initiatives
• Ability to manage competing priorities while staying focused on long-term goals
• Flexible, hands-on, and solutions-focused with a genuine love for hospitality and team development

Benefits

• Access to exclusive Oscars Group employee benefits and discounts on hotel accommodation/food & beverage
• A collaborative, values-driven workplace culture with passionate hospitality professionals
• Free on-site parking
• Ongoing training, mentoring, and leadership development support
• Career progression across 45+ venues within the Oscars Group
• Employee Assistance Program and recognition initiatives