Field Engineer

Information Technology Services Management Corp Pty Ltd (ITSM Corp) is a premier provider of strategic IT services designed specifically for large-enterprise and mid-tier organizations. Our solution-based services are founded on mature internal competencies in technology provisioning, service excellence, managed services, IT infrastructure & network solutions, application development, and project management. ITSM differentiates itself in the marketplace through the quality of our people, business value, and passion for our customer’s success. We treat your systems like our own and we work collaboratively with you as part of your team.

ITSM Corp operates offices in Australia, New Zealand, Singapore, and the Philippines.

We are looking for End User Support to join our AU team!

Job Qualifications:

• Relevant technical certificate
• Proficiency with basic computer programs including MS Office and database systems.
• Knowledgeable in handling IT Servers / Hardware / Networks
• Level 1 Desk Side

Responsibilities:

• Acts as the first line of assistance for clients experiencing issues and defects with products and/or software
• Provides timely response to client/end-user inquiries, feedbacks and issues.
• Responsible for the installation of software on end-user computers.
• Repairs and troubleshoots simple system errors and finds reliable resolutions.
• Installs software packages and manages network systems.
• Resolves the assigned Service Request within the agreed SLA and submit fully accomplished report immediately.
• Diagnoses computer hardware, network systems, and computer software programs
• Assists customer or escalates issues to appropriate level of command appropriately and in a timely manner.
• Provides telephone support and remote support to clients.

Applicants must be based in Sydney.