Customer Service Officer (Appointment Setter)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Join the team at Just Quality, a leading South Australian home improvement company specializing in high-quality outdoor living products such as outdoor blinds, roller shutters, artificial turf, and pergolas.

At Just Quality, we believe in creating a seamless experience for our customers, from their initial inquiry to the final installation. We are looking for a motivated Customer Service Officer (Appointment Setter) to join our team and help us continue delivering 5-star service.

Key Responsibilities:

• Appointment Setting: Engage with inbound leads and follow up with existing customer inquiries, scheduling consultations with our expert sales team.
• Customer Communication: Respond to phone and online inquiries, providing information about our range of products and services.
• Lead Qualification: Identify customer needs and ensure that our services align with their requirements, setting qualified appointments for in-home assessments.
• Data Management: Update CRM systems accurately and efficiently, ensuring all customer information is recorded and tracked appropriately.
• Team Collaboration: Work closely with our sales and marketing teams to ensure smooth communication and efficient customer journey.

What We Offer:

• A Positive Work Environment: Join a supportive, friendly team where your efforts are recognized and rewarded.
• Full Training Provided: Comprehensive training on our products and services, ensuring you are well-equipped to engage with our customers.
• Career Growth Opportunities: As Just Quality continues to grow, we invest in our team’s development, offering plenty of room for career progression.
• Competitive Salary: Enjoy a competitive salary package, with performance-based incentives.

What We’re Looking For:

• Customer-Oriented: You genuinely enjoy helping people and have a friendly, professional phone manner.
• Strong Communicator: Excellent verbal and written communication skills.
• Organized & Efficient: Ability to manage multiple inquiries and set appointments with accuracy and attention to detail.
• Tech-Savvy: Comfortable using CRM systems and other relevant software (training provided).
• Team Player: A collaborative approach with the ability to work well with others across different departments.

About Us:

Just Quality has been a trusted name in Adelaide’s home improvement industry since 2015. We are known for our dedication to delivering premium, Australian-made products with outstanding service and workmanship. Our team is at the heart of what we do, and we pride ourselves on creating an inspiring, rewarding work environment.

If you're ready to bring your customer service skills to a growing, dynamic company, apply today and help our customers enhance their homes with Just Quality.