IT Solution Architect (CCaaS / PaaS experience required)

About Peoplebank Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years. About The Role Our Federal Government Client is seeking two Solution Architects with strong experience in Genesys Engage, Verint, and Nuance Voice Biometrics. This is a 12-month contract role with 2 x 12-month extension options, located in Canberra, Brisbane, Newcastle, Adelaide, Sydney, or Melbourne with flexible working arrangements. As The Selected Candidate, You Will

• Deliver end-to-end (E2E) IT Solution Design (PL210) and IT data components as prioritised by the business.
• Ensure high-level solution designs align with their enterprise architecture patterns, principles, frameworks, and strategies.
• Guide and interpret ATO business requirements to ensure compliance with governance processes, methodologies, and standards.
• Support development of procurement documentation and Statements of Requirements (SoR).
• Collaborate with stakeholders to define functional and non-functional requirements.
• Identify and mitigate design, integration, and technology risks.
• Engage with enabling areas (e.g., Cyber Security, Technology Assurance, Procurement) to validate assumptions and resolve issues.
• Provide input for costings, documentation, and system architecture.
• Offer advice in line with Whole-of-Government (WoG) and their technology directions.

To Be Successful In This Role You Should Have

• Proven experience in large-scale contact centre transitions from on-premises to Contact Centre as a Service (CCaaS) or Platform as a Service (PaaS).
• Expertise with Genesys Engage, Verint, and Nuance Voice Biometrics.
• Demonstrated experience in large-scale ICT projects within government or large organisations, particularly contact centre transformation projects.
• Knowledge of ISM, IRAP, and compliance requirements for contact centres.
• Experience providing SME input for solution shortlisting and evaluation.
• Strong understanding of integration (identity, access, security, logging, monitoring) and infrastructure (WAN, PSTN, SIP, gateways, cloud models).
• Strong communication skills with the ability to influence stakeholders, senior executives, SMEs, advisors, and vendors.

It Is Desirable If You Have

• Knowledge of Generative AI (GenAI) capabilities in contact centre transformation projects.
• Experience contributing to technical documentation including designs, security and audit logging plans, and system architecture.
• Familiarity with Whole-of-Government ICT frameworks and approaches.
• Prior experience supporting Approach to Market (ATM) documentation and evaluations.

Due to security clearance requirements for this role, candidates must be Australian citizens with the ability to obtain a Baseline clearance (current clearance preferred).Benefits Of Being a Peoplebank Candidate

• Personalised Attention: You’ll be assigned a dedicated Account Manager to support your unique needs.
• User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract.
• Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances.
• Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments.
• Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles—with your success at the centre of everything we do.

Apply now for immediate consideration – contact Carissa Burgos on 02 6268 9778 quoting Job Reference: #267728. Applications close: 3 October 2025. Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.