Operations & Customer Success Manager

About us

Realrun helps businesses and real estate agents with a one-stop offline marketing platform, backed by live tracking and a team that actually stays on top of things. We're an Australian company, and we're growing fast. Right now, we need someone to take charge of how our customers are looked after and how the day-to-day operation runs.

The role

This is a hands-on role that sits right in the middle of the business. You'll look after our clients and agents, make sure jobs get done on time, and sort out problems before they turn into bigger ones. You'll also run our support team, so they know what good looks like and follow things through properly.

Think of it as a mix of customer success, operations, and team leadership. If you're the kind of person who likes things organised, enjoys solving problems, and gets satisfaction from a job finished properly, you'll fit in well here.

What you'll be doing

• Looking after client and agent relationships and being the person they trust to get things sorted
• Leading and coaching the support team day to day, and following up until work is actually done
• Keeping an eye on active jobs, jumping on issues, and getting them resolved quickly
• Building and tidying up the processes and reporting that keep things running as we grow
• Handling the harder conversations and escalations calmly
• Keeping track of the numbers that matter (response times, jobs completed, happy customers) and doing something about them
• Working with the leadership team on how to grow the support and operations side

What we're after

• Solid experience in customer success, operations, or account management, ideally somewhere busy and service-focused
• Experience leading or coaching a team. If you've managed a team before, even better
• Great written and spoken English, and you're comfortable picking up the phone to customers and partners
• Properly organised, switched on, and happy to take ownership instead of waiting to be told
• Good at solving problems, strong attention to detail, and you follow through
• Comfortable with CRMs and the usual online tools
• Based in Australia with full working rights, since this is an on-site role

Why join

• A growing Aussie startup where you'll have real ownership, and you'll see your impact
• Plenty of variety. Customers, operations, and running a team, all in one role
• A supportive crew, room to build things your way, and clear room to grow as we scale