Workforce Audit Analyst

Serco is a place where you can grow Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. You'll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Ongoing learning and career development opportunities
• Supportive leaders who invest in your success
• Employee wellbeing and assistance programs
• Discounts across retail, health and lifestyle providers
• The opportunity to make a genuine difference in government services

Make an impact at Serco As a Workforce Audit Analyst, you'll play an important role in ensuring accurate time and attendance data that supports payroll outcomes across our contracts. Working within the Operational Support Centre (OSC), you'll collaborate with a supportive team to improve processes, increase automation and deliver exceptional service to internal stakeholders. This is an opportunity to contribute to continuous improvement while building your expertise in workforce management and operational support. As a Workforce Audit Analyst in the Operational Support Centre (OSC) team, you'll make a positive impact by:

• Ensuring accurate time and attendance data to support payroll outcomes.
• Processing and resolving workforce management enquiries via email and ticketing systems.
• Triaging MYHR and ServiceNow requests accurately and within agreed timeframes.
• Supporting system testing, configuration and continuous improvement initiatives.
• Training and mentoring new team members where required.
• Monitoring ticket queues and maintaining accurate case management records.

Serco is a place for youYou Could Be a Great Fit If You Have

• Experience in payroll, workforce management, HR, customer service or a similar administrative environment.
• Strong analytical skills with excellent attention to detail.
• Confidence using Microsoft Office, particularly Excel, and workforce management systems.
• Excellent communication and stakeholder engagement skills.
• The ability to prioritise competing tasks while maintaining accuracy.
• A collaborative mindset with a commitment to continuous improvement.

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration and Community Services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+ people, veterans and people with disability. By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. How To Apply Click Apply to submit your application today. Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading. Impact a better future at Serco.