Senior Client Recovery Coordinator

Why Smartgroup?

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets. 

Do you have what it takes to become a Smartgroup Senior Client Recovery?

We are looking for a Senior Client Recovery Coordinator to join our team. This role involves defining, implementing, overseeing, and administering customer and client recovery processes to ensure compliant, accurate, and continually improving service delivery.

Key Responsibilities:

Efficient Recoveries Function:

• Develop and maintain an efficient and cost-effective collections solution.
• Guide Client Recovery Coordinators to prioritize collections activities.
• Manage complex recoveries matters and act as a point of escalation.
• Ensure compliance with relevant collection codes and legislation.

Portfolio Collections:

• Provide excellent omni-channel client and customer service.
• Collect debts across Smartgroup brands by negotiating and monitoring arrangements.
• Resolve issues efficiently.

Continuous Process Improvement:

• Collaborate with internal stakeholders to improve recovery processes.
• Identify and implement changes to reduce recovery requirements.

Collections Reporting:

• Develop and issue reliable and accurate collections reporting.
• Generate insights from collections data to drive process improvements.

About You:

• Proven experience in recovery processes.
• Excellent communication and interpersonal skills.
• Strong analytical skills and commitment to continuous improvement.

Belong to an organisation that values diversity, inclusivity, and you:

Working at Smart, means you will be working in one of Australia's most authentic, inclusive, and diverse workplaces. 

Team members enjoy many benefits and 'perks' that genuinely value them for who they are. You might appreciate some, or all, including:

• 3 extra days off to enjoy summer
• ‘MAD’ days to Make a Difference to our community and environment
• Birthday leave to celebrate you
• A wellbeing fund to spend your way
• Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus
• Salary packaging and novated leasing benefits (of course!)

Take your career beyond further:

Working at Smart can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you.

Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard.

Show us you have what it takes:

If you like the sound of this opportunity and have something special to offer, we’d like to hear about it!  APPLY ONLINE today. 

Emily or Tamara from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen.

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQ+, people of any socioeconomic status, age, race, national origin or ethnicity. 

We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we have an Innovate Reconciliation Action Plan (RAP).

Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.  Candidates must have unlimited Australian work rights to be considered for this role.