Senior Customer Care Representative

At Stryker, we hire for mindset, potential, and drive, not just what's on a resume.

We're looking for someone who loves working with people, brings great energy to the team, and enjoys solving problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making a difference in healthcare, we'd love to hear from you.

Some of our strongest performers have come from customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, this could be the opportunity for you.

About the role:

As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.

Your responsibilities will include:

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive, high-performing team culture.
  
  

Who You Are

You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.

What You'll Need

Required qualifications

• Minimum 2 years of experience in a customer service, customer care, contact centre, healthcare administration, hospitality, retail, or other customer-facing environment.
• Experience managing customer enquiries, service requests, or order-related activities
• Full working rights to work in Australia
• A passion for delivering outstanding customer experience, a genuine interest in health care and a willingness to learn
  
  

Preferred Qualifications

• Minimum 1 year of experience handling customer escalations, complex customer enquiries, or complaint resolution.
• Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems.
  
  

Ready to bring your energy, customer focus, and problem-solving skills to a team that makes a real impact? If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to become a Senior Customer Care Representative at Stryker?”

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.