You'll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.
This is a great opportunity to grow your career in customer service and technology.
You don't need to know everything from day one-we value curiosity, clear communication and a willingness to learn.
PLEASE NOTE : This role is for a fixed term of 12 months.
What You'll Do
- Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
- Record and manage enquiries, incidents and requests in the service management system.
- Use work instructions to identify issues, provide first-level support and escalate when needed.
- Keep customers informed with clear, accurate and timely updates.
- Maintain device, SIM and service records
This role requires Baseline Security Clearance; NV1 clearance is preferred.
We're Looking For Someone Who
- Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.
- Communicates clearly and enjoys helping people solve problems.
- Is organised, dependable and comfortable learning new systems and processes.
- Works well with others and takes ownership of tasks through to resolution.
- Holds a Baseline security clearance. An NV1 security clearance is preferred.
- An ICT qualification or certification.
- ITIL certification or a basic understanding of ITIL.