**Overview**

Ready to make an impact in the automotive industry?

We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.

As a Customer Experience Representative, you'll be the first point of contact for our customers — responding to inquiries, resolving issues, and ensuring a smooth, positive experience at every interaction. Your role is key to building trust and loyalty with our clients while representing our brand with professionalism and care.

**Key Responsibilities**

*   Handle customer inquiries, complaints, feedback & suggestions, and commendations received via phone, online chat-box, website message box, emails, social media, owner’s APP, etc. with professionalism and efficiency.
*   Create tickets and handle tickets assigned and ensure closed-loop processing until the case is closed. Carry out cross-function collaboration towards a solution. Provide responses on the platform, handle mediation, and ensure a closed-loop process in compliance with established procedures.
*   Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction.
*   Pay attention to customer needs and escalate their concerns to relevant departments for follow-up. Ensure accurate documentation and tracking on all customer interactions.
*   Safeguard customer information by maintaining confidentiality and ensure adherence to regulatory security standards.

**Skills & Experience**

*   More than 1 year experience in a similar role in the call center environment and/or in a customer-facing role within automotive, luxury retail, hospitality industries.
*   Passionate about delivering exceptional customer service with ‘Customer -first and ‘Can Do’ attitude. Be a positive and proactive problem-solver.
*   Strong learning ability, and communication skills.
*   Strong sense of responsibility, excellent adaptability, able to work independently handling emergencies as well as a team player.
*   Good time management and multi-tasking skills.
*   Possess strong professional ethics and strong organizational discipline.
*   Previously holding a job in dealerships or in the automotive industry (e.g. receptionist, sales, call center agent) would be preferred.
*   Full working rights with no visa restrictions.
*   Intermediate computer skills in using MS Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
*   Ability to build rapport over the phone and via online channels.

**About BYD**

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

**How To Apply**

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

Customer Experience Representative

Kitchen Kapers is a leading Hospitality & Kitchenware Distributor servicing restaurants, hotels, hospitals, caterers, and clubs throughout NSW for over 45 years. We are passionate about what we do and have cultivated a dedicated team, proud of our range and quality of products.

We are looking for a **mature, reliable, and organised individual** to join our team in a **full-time, on-site Customer Service–Admin role**. This position is well-suited to someone with strong administration experience and a background in hospitality, who enjoys a steady routine, supporting a small team, and working in a business where customer service truly matters.

**Key Responsibilities:**

*   Preparing quotes and invoices
*   Processing customer orders
*   Handling phone and email enquiries with professionalism
*   Assisting with database, website, and marketing file management
*   Providing administrative support to the Managing Director and Sales Representatives

**About You:**

*   Experienced in administration (hospitality or related industry experience highly regarded)
*   Strong communication skills – both verbal and written
*   Customer-focused with a calm, professional manner
*   Proficient in using computers, with good working knowledge of Microsoft Office, particularly Excel
*   Tech-savvy and comfortable learning new systems
*   Physically fit and in good health – this is an active, on-your-feet role that requires mobility and energy throughout the day
*   Organised, dependable, and able to manage multiple tasks with ease

**What We Offer:**

*   A supportive and respectful work environment
*   Competitive salary package
*   Training on our products and systems
*   Stability in a long-established business

This role is **open to applicants of all ages** who are looking to stay active and engaged in a welcoming and professional workplace.

Apply now by submitting your resume and cover letter.

**Please note:** Only shortlisted applicants will be contacted.

Customer Service

**A Little About Us** We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top. Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help. **The Role And What We Are Looking For** We are looking for a customer service focused individual with strong attention to detail and administration skills to join our team to support the provision of the Capricorn Mutual product. The Mutual protection product is kind of like insurance, but different. Think of it as an alternative to insurance!

*   The risk services officer is the first point of contract for our Members and the role includes:
*   Delivering excellent customer service.
*   Receiving inbound calls.
*   Providing protection quotes.
*   Making changes to Members’ protections and policies.
*   Providing administrative support to the sales team.
*   The successful candidate will have excellent communication skills, creative problem-solving abilities, and previous customer service and administration experience.

**A little on life at Capricorn** Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do. **Joining our community is about more than just a job, so here’s what’s in it for you:**

*   Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.
*   Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
*   Paid parental leave – during life’s most important times, we support both parents’ leave and their transition back to work.
*   Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
*   A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
*   A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

**Sound like you’d be a good fit?** If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers

Member Service Officer - Risk (Sydney)

Join an award winning team at the HCF contact centre and provide Uncommon Care to our Members over the phone. **About The Role** Our Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone. Working within a contact centre to clear targets, you will be responsible for providing outstanding service to our members and to promote HCF products and services. **You Will**

*   Engage with members within our quality guidelines with emphasis on empathy and uncommon care
*   Communicate effectively to identify and meet member needs with a strong focus on 'First Contact Resolution'
*   Resolve any concerns in a seamless customer experience including the appropriate handling of customers in vulnerable circumstances
*   Identify and investigate member pain points or complaints
*   Manage expectations and aim to provide best possible outcomes for your members
*   Commit to upskilling in the future based off needs of the business.

This is a **permanent, part time** role, working 20 hours a week. Four hour shifts daily, Monday to Friday with hybrid working available. Contact Centre hours of operation are Monday to Friday 8am to 8pm and Saturday 9am to 5pm. We are seeking candidates who can start on Monday 13 October 2025. During training, you are required to work in the office for the first four months from start date. Training is part time for a period of three months in the office. After training, you will transition to a hybrid working model (currently a minimum of two days a week in the office).

*   Training will be Monday to Friday from 10am to 2pm
*   Training will be facilitated in our Parramatta contact centre
*   Once training is complete, you will transition to your team on either a fixed or rotational roster.

**About You** Someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service. **To Be Successful You Will Demonstrate**

*   Outstanding verbal and written communication skills
*   An interest in health insurance
*   Previous experience in sales or promotion of products and services over the phone
*   Solutions focused with a positive and resilient outlook
*   Ability to take ownership of KPIs and commitment to meeting targets
*   Comfortable with individual set KPIs and targets
*   Strong work ethic, taking pride in each and every call.

**Interviews will be held in person on Thursday 18 September at our contact centre in Parramatta.About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **Culture & Benefits** _Purpose-driven passion_ We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. _Wellness and work-life balance_ **Skills** We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

*   50% subsidy on HCF hospital and/or extras cover
*   18 weeks of parental leave for all new parents
*   Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
*   Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

_Collaboration and inclusivity_ We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. _Continuous learning and growth_ We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. **Next steps** If you **require any adjustments** to assist you in making your application or during the recruitment or onboarding process, please reach out to **Talent Acquisition – peopleservices@hcf.com.au**  to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Customer Care Consultant

**TALENT POOL ONLYClerk Grade: 3/4 Salary Range:$84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunitiesLocation: Parramatta CBD/Orange NSW with access to hybrid work arrangementsApplication Closing: Monday, 15th September 2025 \[9:59am\]About Us** Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. **About the team** Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. **Key Responsibilities** The Service Officer, Service Desk role provides Tier 1 support and advice to users across multiple locations and applications to support the delivery of high-quality shared services in accordance with Service Partnership Agreements (SPAs) to promote a customer centric approach and meet business priorities. In this role, you will:

*   Provide service support and advice in response to inquiries, and requests about shared services products and services by clarifying issues, resolving inquiries and requests in line with SPAs and standards.
*   Promote, support, and assist clients in the self-service function.
*   Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNOW.
*   Create a positive customer experience using the knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
*   Contribute to the continuous improvement of processes and knowledge base.
*   Research and analyse information to make recommendations based on relevant evidence.

**About You** The successful candidate must demonstrate strong capabilities in:

*   Processing transactional task such as updating records, checking details or submitting requests. Experience in HR/Payroll or Finance is beneficial but not essential. Providing customer centric service support to clients in a medium to large client services environment.
*   Dealing with demanding or difficult customers in a Service Desk setting.
*   Maintaining current knowledge of procedures in multiple systems and learn new applications and processes as required.

**What we need from you** An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. Please answer the following question directly as part of your cover letter. Application not answering the question will not be considered.

*   Tell us about a time when your team or organisation underwent a significant change (e.g., new systems, processes, or client onboarding). How did you adapt, and what did you do to maintain service quality during the transition?

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment. Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via Michael.Yoon@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. **Closing Date: Monday, 15th September 2025 \[9:59am\]Careers at Department of Customer Service** A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. **Belong in our diverse and inclusive workplace** The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351. **For more information, please visit** Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Service Officer (Service Desk) - Talent Pool

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description** Join our Sydney team as a full-time Dispatch Coordinator. This role entails processing outbound orders, preparing freight for transport, and creating daily schedules for drivers. **This Role Will Primarily Involve**

*   Scan and dispatch freight
*   Stack and wrap pallets along with other warehouse duties where required
*   Create air and road consignment notes (using both a computer and manual system)
*   Lodge and collect freight at air and sea terminals
*   Load and unload delivery vehicles, completing deliveries on occasion
*   Collaborate with management to modify daily routes to accommodate the customer needs
*   Prepare daily work schedules and notify drivers of road hazards that may impact their travel time
*   Monitor daily driver logs for errors, violations, working hours and equipment availability
*   Process export and import shipments

**You Will Have**

*   2 - 3 years of warehousing experience
*   Customer service experience in a fast paced, dynamic environment
*   A current forklift license or willingness to obtain one
*   A certificate I-II in Warehousing & Distribution and/or experience in 3PL warehouse and freight forwarding will be highly regarded
*   Excellent written and verbal communication skills
*   The ability to work under pressure and prioritise multiple tasks
*   Strong planning and organisational skills
*   Experience using dispatch software is highly desirable

All successful applicants will be required to complete a National Police Check. The existence of a criminal record however, will not automatically bar applicants unless there is a particular requirement under the law for the position they are applying for. **Employee Type** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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