**Job Description** At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a **Shift Leader atGYG**, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew. **What's in it for me?**  So much! Check out some of the benefits below: 

*   Fair pay in line with the Fast-Food Industry Award
*   Flexible rosters and employment stability
*   Free and comfortable GYG uniforms and exclusive merch
*   Heavily discounted GYG meals
*   Comprehensive training and support to set you up for success
*   Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
*   An uncapped referral program! Bring your mates and earn $200 per successful referral
*   Team building activities and regular crew competitions
*   Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
*   We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
*   The chance to join our Hola Central team or become a Franchisee!

**We appreciate diverse experience, but specifically, we are looking for candidates who have:**

*   Leadership or supervisory experience in a fast-paced environment
*   A track record of providing outstanding customer service
*   Completed or willingness to complete Food Safety Supervisor certificate
*   Completed or willingness to undertake Responsible Service of Alcohol course

**Click the "I'm Interested" button to express your interest in joining our team!** W_e’re_ _committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process._

Shift Leader

*   Monday-Friday 9AM to 5PM
*   Join a supportive team that champions your growth and development
*   Attractive remuneration in line with HIGA

**About the Role** Take charge of front desk operations as a Customer Service Coordinator and be the first point of contact for our vibrant student community. In this role, you will provide exceptional customer service, support residents through move-ins and maintenance and contribute to community initiatives to facilitate seamless operations. **Key Responsibilities Include**

*   Manage daily front desk operations, providing exceptional service to residents, tenants, and guests.
*   Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required.
*   Oversee resident check-ins/check-outs and support leasing, inspections, and property management tasks.
*   Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery.
*   Perform administrative tasks, including mail management, end-of-shift processing, and maintaining a professional reception area.

**Skills & Experience:To Be Successful In This Role, You Will Need**

*   Unrestricted Work Rights in Australia.
*   Working with Children’s Check (Blue Card).
*   Valid Certificate IV in Real Estate Practice (or be willing to obtain)
*   Excellent communication skills and professional presentation.
*   Previous experience in front office, reception, or hospitality environments (desirable).

**Benefits:**

*   Uniform Provided – Look sharp and feel confident on the job
*   Inclusive Culture – Collaborate with a diverse and engaging team
*   Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
*   Company-funded Flu Vaccinations – we’ve got your back during flu season
*   General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals

**Why the UniLodge Living Group:** UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living. **Keen to make an impact in a fast-paced frontline role?** Take the next step in your career and apply now with your cover letter and resume to join UniLodge!

Customer Service Coordinator

Roster option 1 Start dayEnd dayStart timeEnd timeMondayFriday12:00 PM11:00 PM

*   Have a significant impact on the Metro business
*   Great team discounts
*   Real opportunities for career development

**Welcome to Woolworths Metro** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well all the time, that the options are limited, unhealthy, expensive or time consuming to prepare. That's why we've developed a set of small stores, conveniently located in your daily grind, where you can pick-up something nutritious, tasty and good value to eat now or to make later. Metro makes it quick, simple and inspiring to eat well every day of the week, even when you’re on the run. It's real food, real fast. We move fast, we innovate, we trial, we learn and we adapt to satisfy our customers who live life in the fast lane. We offer real opportunities for career development, for those who love responsibility, excel in a fast paced environment and naturally interact with their team, customers and community. You will enjoy working as part of a fast paced team environment. Everything about you will proudly represent the Metro brand in your community. We offer variety in role, no two days are the same so you’ll need to be flexible, agile and adaptable. You’ll have a preference for variety and change and value the reward and satisfaction that it brings **About The Role** As a Store Team Member you will live our core values and ways of working, help drive sales and provide an exceptional customer and team experience every day. Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **What You'll Do**

*   Work with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person

**What You'll Bring** The right attitude is everything to ensure we go the extra mile and strive to exceed customer expectations.

*   Genuine passion for food & shopping
*   Customer first mentality
*   Love of teamwork and growing with others
*   Flexible and adaptable to change
*   Willing to work and reliable

**What You'll Experience** Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

*   Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
*   A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app
*   A progressive and competitive leave policy that gives you more space for what matters to you

**Endless possibilities with Woolworths Group** We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow. Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. **Everyone belongs Woolworths Group** We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential. We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process. Discover more opportunities with Woolworths Group

Store Team Member

From a family-started company to an ever-growing leading national business, we’re committed to being the most respected national insurance risk and solutions services provider in Australia. We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking. We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction. It's a fast-paced business, and that's the way we love it! Due to growth within our company, we are seeking a motivated and eager **Recoveries Specialist** to come on board and join our supportive, collaborative and hardworking team! Ideally you will come from a similar role and will have experience in areas such as loss adjusting, property or motor claims recoveries. We are looking for a talented communicator who will engage well with key internal and external stakeholders. This role will be an integral part of the team and is a **full time** position currently available in Brisbane. **Day To Day Duties Of The Role Will Include**

*   End to end management of the recoveries process within a portfolio of claims;
*   Communicate with all stakeholders (internal and external) effectively and efficiently;
*   Negotiate the recovery of claims (both insured and uninsured);
*   Focus on the timely recovery of monies whilst at the same time maximising the recovery potential;
*   Ensure the appropriate recording of work via relevant systems and processes;
*   Ad-hoc administration and other team support as required.

**Knowledge and experience required:**

*   Experience in a similar role (mandatory);
*   Motor vehicle claims management preferred;
*   Excellent customer service skills;
*   Excellent organisational and time management skills;
*   Strong negotiation skills and excellent written and verbal communications;
*   Ability to work autonomously;
*   Knowledge of legal and court processes;
*   Intermediate PC skills.

**Why Procare?** We offer a thorough induction programme for new starters looking to continue their career in a very rewarding industry! **From Us, You Can Expect**

*   Excellent remuneration, benefits and a generous incentive scheme;
*   Our commitment to your work-life balance combined with a genuine and friendly working culture;
*   Regular staff celebrations, award and charity events;
*   Ongoing opportunities for career progression and development.

If you are looking to join a focused and driven team, as part of a family-owned and led company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you! For more information, **check out our website www.procaregroup.com.auSend in your application** via the link with your CV and cover letter.

Recoveries Specialist

**Company Description** At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business. JB Hi-Fi is the perfect place to **power your career**, and we’re excited to hear from you. **Why join JB Hi-Fi?**

*   Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
*   Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
*   Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
*   Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
*   We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
*   Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
*   Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
*   Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

**Job Description** As the **Customer Experience Coordinator**, you will be responsible for managing and resolving cases that originate from inbound customer inquiries (via email, form submission, or direct input from the Customer Care Team). You will also be responsible for efficiently providing quoting, order fulfilment services to our customers while also ensuring the smooth handling of backorders, supplier follow-ups, and escalations from the Customer Care Team. **Key Responsibilities Include, But Are Not Limited To**

*   Taking ownership of complex cases that cannot be resolved during the first contact and ensure. thorough resolution by capturing all necessary details and updating Salesforce.
*   Managing backorder follow-ups and supplier coordination to ensure timely delivery of customer orders.
*   Handling complex quotes and orders that involve bespoke requirements, collaborating with Account Managers where necessary.
*   Ensuring adherence to SLAs for case resolution, and proactively communicate with customers to provide updates on case status.
*   Driving improvement in customer satisfaction (CSAT) and net promoter score (NPAS) outcomes scores through consistent, high-quality case management.
*   Collaborating with the Senior Customer Experience Coordinators on escalated or complex cases that require additional support.

**Qualifications** To be successful in this role, you will need:

*   Proven experience in case management or customer service roles, ideally within a commercial or B2B environment.
*   Strong written and verbal communication skills, with the ability to handle escalated cases professionally and clearly.
*   Demonstrated ability to handle complex cases, resolve issues independently, and escalate when required.
*   An ability to accurately manage multiple cases, track progress, and follow up to ensure timely resolution.
*   Experience working across teams, particularly with sales, fulfilment, and suppliers to resolve customer cases.
*   Strong organisational skills, with the ability to manage multiple cases and priorities at the same time.
*   Proficiency in using CRM systems, particularly Salesforce, CPQ, and Service Cloud for case management and customer service.
*   Familiarity with Salesforce or similar CRM platforms is highly regarded, desired.
*   Experience handling order fulfilment processes and supplier follow-ups, desired.
*   Understanding of CSAT, NPAS, and case management performance metrics, desired.

Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. _JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!_ **To Be Successful In This Role, You Will Need**

*   Proven experience in case management or customer service roles, ideally within a commercial or B2B environment.
*   Strong written and verbal communication skills, with the ability to handle escalated cases professionally and clearly.
*   Demonstrated ability to handle complex cases, resolve issues independently, and escalate when required.
*   An ability to accurately manage multiple cases, track progress, and follow up to ensure timely resolution.
*   Experience working across teams, particularly with sales, fulfilment, and suppliers to resolve customer cases.
*   Strong organisational skills, with the ability to manage multiple cases and priorities at the same time.
*   Proficiency in using CRM systems, particularly Salesforce, CPQ, and Service Cloud for case management and customer service.
*   Familiarity with Salesforce or similar CRM platforms is highly regarded, desired.
*   Experience handling order fulfilment processes and supplier follow-ups, desired.
*   Understanding of CSAT, NPAS, and case management performance metrics, desired.

Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. _JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!_

Customer Experience Coordinator

**The Role** Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. The Provet team is part of Covetrus as the premier leading veterinary distributor in Australasia and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients. We are currently looking for a customer service leader to join our Northgate (Brisbane) or Erskine Park (Sydney) team as Customer Service Manager in a newly created role. In this critical people leadership role, you will responsible for establishing efficient and balanced workflows which maximise efficiencies and produce high levels of service quality and customer satisfaction as well as supporting both individual development and growth, and team performance. Reporting to the Head of Customer Experience, ANZ, your primary responsibilities will include:

*   Providing regular coaching and mentoring to a large, geographically dispersed team, supporting them to improve performance in their day-to-day interactions and processing of work.
*   Supporting the team with escalated issues in relation to clients, systems, feedback, complaints, and other concerns.
*   Supporting the team through key employee lifecycle milestones including recruitment, onboarding, induction and performance management.
*   Driving and maximising strategic opportunities to support the continuous improvement in customer experience.
*   Developing a strategy for driving inside sales opportunities in collaboration with the National Sales Manager.
*   Setting goals, monitoring dashboards and performance benchmarks to ensure customer service performance aligns with overall organisational objectives.
*   Review and assessment of performance dashboards quarterly against agreed KPI’s to ensure department wide accountability.
*   Supporting future improvement opportunities and utilisation of Salesforce, Provet Connect, and other technologies which enhance the customer experience and create efficiencies.
*   Analysis and interpretation of data to assist in decision making and tracking of trends/benchmarks.

**About You** To be successful you will have;

*   Demonstrated experience leading a large customer service team, ideally within a product/logistics contact centre environment.
*   Demonstrated examples of how your leadership has impacted customer service team success.
*   Agility in your work style and an ability to be adept in navigating how to change and simplify complex work processes.
*   Customer service acumen in setting the right KPI’s/metrics and ensuring these are accurately monitored.
*   Experience in using CRM and the ability to analyse and interpret data from multiple data sources.
*   Ability to effectively communicate with both external customers as an escalation point but also collaborate with key internal teams to ensure positive business outcomes.

**Why Join Us?** At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include –

*   Generous discounts on our range of animal health food & enrichment products.
*   Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
*   Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
*   Flexible hybrid work options & dog-friendly offices (select roles and locations).
*   Free 24/7 access to our Employee Assistance Program.
*   Reward & recognition through our bi-annual Values Awards and our Service Anniversary Awards.
*   Professional development through our Leadership Development & Emerging Leadership courses.
*   Access to annual flu vaccinations.
*   Annual volunteer days.

_Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._

Latest Remote Jobs inBrisbane·Customer Service

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Shift Leader

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Customer Service Coordinator

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Store Team Member

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Recoveries Specialist

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Brisbane·Customer Service