Lead Business Analyst

The People Plugin is proud to be partnering with PixelForce, an award-winning app development agency behind SWEAT (the world's #1 fitness app) and other multi-million dollar success stories based in Adelaide, to find an exceptional Lead Business Analyst.

This role sits at the intersection of business analysis and quality assurance — perfect for someone who thrives on translating complex business goals into crystal-clear documentation and then ensuring flawless delivery through robust testing practices.

You’ll work directly with PixelForce’s CEO and Engineering Manager, bridging strategy and execution across world-class mobile and web app projects. If you're detail-obsessed, love building systems that scale, and want to be part of a high-performance agency pushing global standards — we’d love to hear from you.

Key Responsibilities:Requirements Documentation & Analysis

• Own the creation of BRDs, PRDs, user stories, and acceptance criteria
• Translate business needs into clear, technical documentation for cross-functional teams
• Lead requirements gathering sessions with internal stakeholders and clients
• Ensure requirements traceability and minimise scope creep across all projects
• Ensure requirements align with commercial objectives and user experience goals

Quality Assurance & Testing

• Develop and execute detailed test plans and test cases
• Execute manual testing across mobile devices and web platforms to ensure market-ready quality
• Set up and maintain automated testing frameworks (e.g. Selenium, Cypress, Jest)
• Coordinate and document UAT processes and ensure defect resolution tracking

Cross-Functional Collaboration

• Act as the bridge between Product Strategy, Engineering, and Insights teams
• Facilitate handovers, resolve requirement gaps, and ensure aligned delivery
• Continuously improve requirements and QA processes to support efficient project delivery

About You:

You’re the rare professional who sees the big picture whilst obsessing over the details. You understand that great apps aren't just well-coded - they're well-conceived businesses that work flawlessly for real users.

You're a sharp, process-driven professional who thrives on clarity, quality, and collaboration. Whether you're capturing complex business needs or leading thorough testing processes, you bring a thoughtful, structured approach that ensures nothing is missed and everything runs smoothly.

You’re equally comfortable in client conversations and technical deep dives — translating requirements, asking the right questions, and making sure each feature works as intended across every device. You think in systems, take ownership of your work, and have a knack for bridging gaps between design, engineering, and product teams. With a passion for continuous improvement, you’re always looking for ways to tighten processes, reduce ambiguity, and deliver better results — faster.

Skills & Experience:

• 5+ years' experience in business analysis and quality assurance roles
• Demonstrated ability to write clear, comprehensive technical documentation
• Expertise in manual testing methodologies and defect management
• Track record of reducing post-launch defects and improving development velocity through quality processes
• Proven experience with automated testing frameworks and tools (e.g., Selenium, Cypress, Jest, or similar)
• Experience with testing tools and project management platforms (e.g., JIRA, TestRail, or similar)
• Strong understanding of the software development lifecycle and modern development practices
• Experience testing web and mobile applications across multiple platforms and devices
• Comfortable working in agile environments and cross-functional teams
• Excellent communication skills with both technical and non-technical stakeholders
• A process improvement mindset with a passion for quality and clarity
• Experience in a digital agency or high-growth tech environment preferred

Why Join PixelForce?

PixelForce is a South Australian success story that values collaboration, integrity, and innovation. As part of this dynamic team, you’ll have the opportunity to work with like-minded professionals, directly impact businesses that scale from startup to multi-million dollar exits, and grow your career in a forward-thinking environment.

How to Apply:

Applying is simple. Submit your resume along with a cover letter. We’re eager to hear from you and look forward to learning how you can contribute to this exciting new venture.

Please contact Xanthe at xanthe@thepeopleplugin.com for more information.