Client Care Coordinator

Client Care CoordinatorPermanent Part-Time | 3 days per week + 1 in 4 SaturdaysMaternity Leave Cover | Potential for Permanent PositionVetcall Ashmore | Gold Coast

Are you the person who can answer the phone, greet a nervous puppy, reassure an anxious owner, organise a busy day and still remember where you put your coffee?

If that sounds like your kind of challenge, we’d love to hear from you.

Vetcall Ashmore is looking for an experienced Client Care Coordinator to join our front-of-house team while we cover maternity leave. For the right person, there is the opportunity for this role to become a permanent position.

About us

We’re a busy small animal hospital with a big focus on doing things well.

At Vetcall Ashmore, we’re passionate about providing honest, gold-standard patient care while continually looking for ways to improve. We’re proud of our team culture — one where everyone has a voice, ideas are welcomed, and we genuinely support each other through the busy days (because veterinary life is rarely boring!).

Communication is important to us. Every morning at 9:00 am, our whole team comes together for rounds so everyone knows what’s happening, who needs support, and how we can work together to provide the best care possible. We believe great patient care comes from a team that feels informed and connected.

About the role

Our Client Care Coordinators are a huge part of our patients’ journey. You’ll be the friendly face and calm voice helping clients feel supported from their first phone call through to their pet’s visit.

Your days will include:

• Welcoming clients and their pets into the clinic.
• Managing appointments and phone enquiries.
• Supporting admissions and discharges.
• Assisting clients with preventative healthcare options.
• Working closely with our vets and nursing team.
• Keeping the day running smoothly (even when we have a few more surprises than planned!).

About you

We’re looking for someone who:

• Has previous veterinary reception experience.
• Enjoys being part of a team and isn’t afraid to lend a hand.
• Has excellent communication skills and a genuine love for helping people.
• Can stay calm, organised and compassionate in a busy environment.
• Takes pride in providing exceptional client service.
• Enjoys learning, contributing ideas and being part of a clinic that is always improving.

You’ll probably fit right in if you understand that:

• Every pet is someone’s family.
• The phone always rings when you’re already doing three things.
• Cats somehow know when you’re trying to put them in a carrier.
• A good team makes a busy day much easier.

What we offer

• A supportive and collaborative team environment.
• A clinic where your ideas and feedback are valued.
• Daily team rounds so everyone stays connected.
• A workplace that genuinely cares about patients, clients and each other.
• The opportunity to grow with a progressive veterinary hospital.

If you’re looking for a role where you can make a difference, be part of a great team and never have the exact same day twice, we’d love to meet you.

Apply now and come be part of the Vetcall Ashmore team.