Digital Producer

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

As our Digital Producer, you’ll be the digital glue that keeps our web, mobile, and app experiences running smoothly and looking wonderful. You’ll;

• Own content publishing across the Virgin Australia website
• Ensure a consistent, polished look and feel that is on brand across every touchpoint
• Manage structure, usability and functionality across web pages – delivering wonderful experiences for our guests
• Work hands-on in AEM using your CMS and HTML capabilities to bring content to life
• Champion accessibility across all digital experiences
• Lead the content stream for projects—from quick campaigns to major, companywide initiatives
• Optimise user journeys by removing friction and elevating engagement - ensuring our guests can find the information they need
• Work closely with our SEO experts to improve findability of content
• Monitor, report on and action user feedback to drive continuous improvement
• Keep our digital playbook up to date with clear documentation
• Use Adobe Target to support our ambitious Test and Learn program

You’ll be part of a passionate Digital team, creating experiences our guests love—and making it look effortless.

_This is a 12 month maximum term contract role._You’ll be great in this role if you:

• Know your way around Adobe Experience Cloud, especially AEM and Target
• Have experience in web publishing or ecommerce for a mid-to-large corporate or institution
• Can confidently use tools like Photoshop and Dreamweaver
• Have a solid grasp of HTML, CSS, and basic coding
• Understand the basics of A/B and multivariate testing
• Thrive in a collaborative team and enjoy working with diverse stakeholders
• Love to deliver on impactful projects that improve the experience for guests

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.