Client Services Officer / Office Administrator – Burleigh Heads

Client Services Officer / Office Administrator – Burleigh Heads

Full-time | On-site | Flexible hours (incl. school hours) | Beachside location

• Flexible hours — including school hours for the right candidate
• Vibrant team culture (weekly team lunches, morning teas, Friday drinks)
• Work just minutes from Burleigh Beach in a supportive, long-established firmWe’re looking for an experienced Client Services Officer / Office Administrator to join our friendly, professional team at WLW Group in Burleigh Heads.

If you enjoy variety, supporting a busy accounting team, and keeping operations running smoothly — with the option of flexible hours or school-based hours — this role is for you.

Why you'll love it here

• Flexible work options, including school-hours for the right candidate
• Weekly team lunches & morning teas
• Friday drinks
• Weekly team meetings & regular performance reviews
• Supportive, close-knit team environment
• Established firm with strong values and long-term client relationships
• 5-minute walk to Burleigh Beach

What you’ll be doing

• Preparing client and compliance documents, including ATO lodgement support
• Managing billing, invoicing, WIP monitoring and debtor follow-up
• Supervising documentation, compliance, and corporate secretarial matters
• Overseeing firm workflow, productivity, and client satisfaction
• Managing HR processes, employee appraisals, and record retention systems
• Supporting directors and the team to ensure smooth practice operations

What we’re looking for

• Administration experience in an accounting or professional services environment
• Strong billing and invoicing skills
• Experience liaising with the ATO
• Proficiency in MS Office, Xero, and practice management tools
• Excellent communication, organisation, and attention to detail
• A proactive, calm, solutions-focused approach

Why WLW Group?

Established in the 1970s, WLW Group has offices in Burleigh Heads (QLD) and Armidale (NSW). We work closely with farming families, medical professionals, builders and small business owners across Australia.

We're not just an accounting firm, we're a community.Our clients and team stay with us because we value relationships, growth, and balance.