Claims Recruitment & Learning Administrator

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. As part of this transformation, we're building a fresh, modern Capability function and introducing newly created roles that will redefine contemporary learning, coaching, and capability uplift across our Claims division.

We’re seeking an organised, proactive team player who thrives in a fast‑paced environment where no two days look the same. This is a fantastic Claims Recruitment & Learning Administrator opportunity for someone early in their career who wants to build strong business acumen, gain exposure across the entire Claims division, and play a key role in supporting our recruitment, onboarding, and learning activities.

You’ll be at the centre of our operations — coordinating people, information, schedules, and events — and helping us create a seamless experience for new starters and existing team members. If you’re adaptable, curious, and excited by variety, this role offers a meaningful way to contribute to our transformation while developing valuable skills for your future career.

What You’ll Do

• Schedule recruitment activities based on input from the Workforce Management team and the central Talent Acquisition team.
• Manage new starter administration for the core Claims group (laptops, security passes, system access etc.)
• Schedule learning activities based on input from Workforce Management and Claims Capability Design Lead including booking rooms, organising catering and issuing invitations to participants.
• Contribute to creating a culture of proactive continuous improvement within the Claims Capability team, seeking ways to enhance processes and deliver better outcomes.
• Provide administrative support across the broader Claims Enablement team as required.
• Perform any other activities as required by the Claims Capability Design Lead to deliver BAU outcomes and/or continuous improvement initiatives, relative to the role.

What We’re Looking For

You’re someone with a mature mindset, strong attention to detail, and a natural ability to stay organised even when juggling competing priorities. You take initiative, communicate clearly, and know when to ask questions versus when to run with a task. You enjoy supporting others, building relationships, and keeping things moving behind the scenes to make sure everything runs smoothly. Most importantly, you bring energy, professionalism, and a willingness to learn — the kind of person who can confidently coordinate activities across the division and contribute to a positive, solutions‑focused team culture.

What You’ll Bring

• Tertiary qualifications in business administration are highly regarded.
• Experience in scheduling and record management highly regarded.
• Experience in a worker’s compensation, insurance, training services industry desirable.
• Strong proficiency in Microsoft Office.

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

If this sounds like you, we’d love to hear from you. Submit your resume and cover letter today! Applications close Monday 2nd March 4pm, with reviews early to mid March.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).