Qantas Leadership Shake-Up: Executive Job Cuts and Restructuring Announced Before Christmas

Qantas has announced a major shake-up of its leadership team, with job losses expected to follow in the lead-up to Christmas. In an email to staff, the company confirmed changes to its senior leadership, though the exact number of affected employees remains unclear.

Leadership Changes and New Responsibilities

As part of the reshuffle, several key executives will take on expanded roles:

• Andrew Glance, currently Qantas loyalty chief executive, will now oversee group customer strategy and insights, becoming the chief executive of loyalty and customer.
• Cam Wallace, Qantas international and freight chief executive, will take responsibility for Qantas’ in-flight and on-ground products and services, including lounges.
• Markus Svensson, Qantas domestic chief executive, will manage customer care and recovery, including contact centres.
• Rachel Yangoyan, existing QantasLink chief, will step into the role of chief technology, AI and transformation officer following Catriona Larritt's departure.
• Stephanie Tully, Jetstar chief executive officer, will remain in her current position.

Job Losses and Company Statements

Rumours from The Aussie Corporate suggest that up to 400 executives could lose their jobs just before Christmas, but Qantas has not confirmed this figure. The company stated to NewsWire that the number is significantly less than 400 and emphasized that no operations staff are expected to be impacted. The email to staff indicated that changes to leadership teams would be communicated shortly, but details on the extent of the job cuts remain vague.

Implications for the Aviation Industry

This restructuring comes at a critical time for Qantas, as it aims to streamline operations and enhance customer-focused strategies. The move highlights ongoing challenges in the aviation sector, with companies adapting to post-pandemic recovery and economic pressures. The focus on customer experience and technology transformation suggests a strategic shift towards innovation and efficiency.

Note: This article is based on reports from News.com.au and internal communications from Qantas.