Canberra Operations Manager

• Lead and enhance hospital operations
• Hybrid work environment + pet treatment discounts
• 100% employee‑owned and fully independent

About Animal Emergency Australia (AEA) At Animal Emergency Australia, we provide first-class veterinary care, primarily in emergency and critical care, across multiple locations nationwide. We are a home for veterinary professionals to do and be their best, combining clinical excellence with career development, innovation, and a culture that truly values people. Joining Animal Emergency Services (AES) Canberra means you’ll be part of a dedicated ECC hospital team where patient outcomes, operational excellence, and team wellbeing are all priorities. We invest in work-life balance, career progression, and creating a fun, supportive and high-performing workplace. The Role We are seeking a highly organised and experienced Operations Manager to oversee day-to-day hospital operations at AES Canberra. You will work closely with the Hospital Leadership Team, and Regional Operations team to ensure smooth, efficient, and safe operations across the hospital. This Is a Pivotal Role Where You’ll

• Turn strategic objectives into executable workflows, monitoring operational performance and driving improvements.
• Oversee staffing, capacity, and rostering to maintain hospital efficiency and sustainability.
• Ensure systems, assets, and inventory are fully operational, compliant, and fit for purpose.
• Lead continuous improvement initiatives and operational projects at both hospital and group levels.
• Support and coach the Hospital Leadership Team in operational execution and people management.
• Maintain high standards in WHS, compliance, and risk management, including hospital safety and environmental initiatives.

What We’re Looking For

• Tertiary qualifications in Business or equivalent operational leadership experience.
• Proven experience in executing operational plans, managing change, and improving systems.
• Strong analytical skills, problem-solving abilities, and stakeholder management experience.
• High emotional intelligence, exceptional communication, and interpersonal skills.
• Proficiency with technology, including software platforms and ideally AI solutions.
• Ability to manage multiple projects simultaneously, adapt to change, and lead with professionalism.

Why Join AES Canberra?

• Full-time employment with hybrid working options.
• Be part of a nationally recognised ECC hospital providing high-acuity care.
• Opportunities for career development, mentorship, and leadership growth.
• Join a team that values teamwork, compassion, integrity, kindness, and continuous improvement.

At AEA, your work directly impacts patient outcomes, team success, and the future of veterinary emergency care in Australia. Apply Today If you’re ready to take a leadership role where operations meet clinical excellence, apply now or send your CV to the AEA recruitment team at careers@aes.email