Operations and Administration Officer – Grovedale Neighborhood House

About The Role In this role you will provide professional and positive operational and administrative support services to meet the strategic, community and program delivery requirements of the Grovedale Neighbourhood House, which operates from the Grovedale Community Hub. This includes managing program enrolments, room and venue hire, records management, data entry and operational reporting, whilst ensuring the Neighbourhood House is presentable and fit for purpose to ensure the needs of all user groups are met. Work type: Fixed Term – Part Time (20hrs per week) through to June 2028 Classification: Band 5 $42.22 per hour Key responsibilities include:

• Provide high‑level administrative and operational support to ensure the effective day‑to‑day functioning of the Neighbourhood House and Community Hub.
• Work collaboratively with the Neighbourhood House Coordinator to plan, facilitate and support the delivery of programs and events, including coordination of venue set‑up and pack‑down, and participation in planning meetings and professional development activities.
• Coordinate operational requirements for programs, events and community activities, including scheduling, logistics and ensuring facility readiness.
• Monitor enquiries, participation data and community feedback, resolve routine operational issues using sound judgement, and prepare reports and statistics to support service improvement and decision‑making
• Welcome visitors, participants and user groups to the Neighbourhood House, responding to customer needs by understanding expectations and appropriately prioritising requests.
• Deliver high‑quality customer service, acting as a point of contact for complex enquiries, complaints and facility‑related matters within the scope of the role.
• Scheduling and maintenance of social media accounts and marketing requirements.

About You The ideal candidate for this role will have experience as an Administrative Officer, preferably within a Neighbourhood House or Community Hub setting. You will have a customer service background and be comfortable liaising with a diverse range of people, be highly organised, flexible and enjoy engaging with the community. Essential Experience:

• Degree or diploma in community development, social sciences or comparable qualification or at least 5 years work experience within a related work environment.
• Demonstrated experience working within a Neighbourhood House or community hub demonstrating the application of community development principles.
• Proven experience providing high-level customer service, administrative support, promotion of community centres, programs, activities and events, basic financial management skills.
• Sound understanding of community development principles and inclusive engagement practices.
• Excellent communication skills (written and verbal) include the ability to adapt communications to identified need and/or purpose
• Proficient in problem solving and managing competing priorities and deadlines.
• Current Working with Children’s Check (Employee)

Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City). If this sounds like the role for you, then click apply now! Child Safety Responsibilities  We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our  Child Safe Standards Management Policy .  Diversity and Inclusion  At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience. We are the City From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Shivonne Baker – Neighbourhood House Program Coordinator - Grovedale | 03 5241 5717 | SBaker@geelongcity.vic.gov.au Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared. - Onsite To obtain a copy of the position description, please visit https://www.geelongaustralia.com.au/employment/default.aspx