Omni Channel Sales Manager

WE’RE HIRING

We have an exciting opportunity for an Omni Channel Sales Manager to join our vibrant Club Med Pacific team! Based in our Sydney CBD office with flexible working arrangements, this role is perfect for someone passionate about creating seamless and premium customer journeys.

You'll lead and optimise our omni channel strategy across Direct, Indirect, and Online sales channels while aligning the Pacific Call Centre with Club Med’s global excellence standards. From enhancing processes to rolling out innovative tools, your focus will be on driving conversion, customer loyalty, and revenue growth.

If you thrive in a dynamic, travel-loving team and enjoy turning big-picture vision into on-the-ground results — we’d love to hear from you!

OPERATIONAL MISSIONS

Mission 1: Develop / roll out tools, methods and processes that enhance a seamless customer experience and drive loyalty.

Mission 2: Call Centre Excellence implementation and management (Sales / Service / Customer care / Back office).

Mission 3: Enhance Customer Care and Loyalty

ABOUT YOUEducation : Bachelors degree preferred

Job experience : Omnichannel sales and customer care leadership experience (min 5 years). Strong change management abilities, including operational design and external partner coordination.

Skills:

• Excellent written skills / Excellent interpersonal skills
• Excellent Data analytics & analytical comprehension
• Planning ability, project management, good communication skills
• Ability to collaborate across global and local teams.
• Strong selling structure and organisational skills
• Excellent time management, project management and planning skills
• Flexibility to work autonomously & in a team environment
• Ability to take decisions effectively and provide commercial direction
• Exceptional customer service skills
• Positive, solution orientated attitude and coaching experience
• Great presentation skills (sales calls, trainings)

Technical Skills:

• Advanced analytics (Power BI), CRM systems (CxO), reservation tools (NA, CMTA, Amadeus, Sabre), and chat/email systems.
• Power point, Simple CMS, Microsoft Excel & Word, Salesforce (preferable but not mandatory).

WHAT IS 'CLUB MED' & WHY YOU'LL LOVE WORKING WITH US

Starting from humble beginnings as a not-for-profit organization, Club Med provided hope and happiness through care-free holidays to people who, in a post-WWII context, were in need of some positive vibes. Fast forward 60 years, we now have over 70 resorts in the most beautiful destinations around the world. From the turquoise waters of the Maldives, to the good vibes of the Caribbean, the cultural coastline of Sicily in Italy, the Aussie-favourite Indonesia, the perfect powder slopes of Japan, and the soaring peaks of the European Alps.

Club Med also pioneered the all-inclusive concept, which makes experiencing the perfect holiday super simple – especially for travelling families! Included in your premium package is your choice of accommodation, all-day gourmet dining in multiple resort restaurants, premium open bar, award-winning kids club services, a huge range of sports and activities from yoga, tennis, snorkelling boat trips and much more, as well as nightly entertainment by our multi-talented staff.

We work openly, fairly, and passionately, celebrating our successes and encouraging each other along the way.

Our “perks” include -

- Up to 3 weeks FOC (Free of Charge) in a choice of our 70+ Club Med resorts worldwide, after 12 months of service

- Various friends and family discounts

- 4 weeks of annual leave + 17.5% loading

- Quarterly wellness afternoons

- Quarterly social events

- Hybrid working (Tuesday to Thursday in office, Monday and Friday WFH optional)

- Opportunities for personal growth and development

So, if you think this sounds like you – don't hesitate, apply today!

Position based in Sydney; open for visa sponsorship.Applications close Saturday, 23rd August 2025.