Customer Service Representative

Your new company

This organization is a long‑established strategic distributor within the lubricants sector, operating across Australia. With offices in major regional hubs and additional strategic locations, it services a wide range of industries including Automotive, Retail, Gas, Agriculture, Marine, Earthmoving, Quarrying, and Mining. The business is known for its strong commitment to customer service, efficient processes, and an agile mindset. It works closely with clients across multiple applications, ensuring reliable delivery and support for complex operational environments.

Your new role

As a Customer Sales Representative, you will play a key role in supporting major corporate accounts by ensuring smooth, accurate, and timely coordination of customer orders and operational needs.

You will act as a critical link between clients, the logistics team, and internal stakeholders, ensuring that customer requirements are met in line with contracts and service expectations.

Key responsibilities include:

• Processing customer purchase orders from key clients to ensure compliance with contract agreements (not processing sales orders).
• Account Management
• Contacting clients to confirm upcoming requirements for meter bulk deliveries.
• Communicating any purchase order variations or updates with key customers.
• Updating internal documents related to customer purchase orders and site dip information.
• Liaising with the logistics team regarding bulk and weekly meter bulk deliveries.
• Providing proactive outbound communication to ensure seamless service delivery.
• Looking for new business opportunities with existing customers

What you'll need to succeed

Skills & Behaviors:

• Relationship Development
• Ability to build trust and credibility with customers across multiple levels.
• Strong communication skills and a customer‑first mindset.

Strategic Thinking

• Ability to understand how daily operational tasks support broader commercial goals.
• Comfortable working in dynamic environments where priorities may shift.

Industry Knowledge

• Experience in industrial B2B environments
• Technical aptitude to understand lubrication products and their applications (desirable, not mandatory)

Execution & Delivery

• Proven ability to work to deadlines and manage multiple tasks with strong attention to detail.
• Solid organizational skills and a commitment to follow‑through.
• Experience in a call center environment is beneficial.

Experience Requirements

Essential:

1. Experience managing large industrial or resource‑sector customers.
2. Working with technical products in a B2B setting.
3. Strong communication, proposal writing, and commercial awareness.

Desirable:

1. Experience in lubricants or related industries.
2. Understanding of procurement processes in mining, earthmoving, or heavy industry.
3. Experience with ERP/CRM systems and sales or order‑forecasting tools.

What you'll get in return

• The opportunity to support high‑value, complex accounts.
• Exposure to major industrial and resource‑sector customers.
• A role with significant responsibility and visibility across the organization.
• A customer‑focused environment where processes and agility work hand‑in‑hand.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.