Client retention specialist

What's on Offer?

Our client is a rapidly growing global brokerage firm dedicated to delivering market-leading trading solutions and exceptional customer service. They offer extensive training and support, an entrepreneurial environment and long-term career opportunities both here and overseas.

About the Role

They are seeking dynamic and results-oriented Relationship Managers who will spearhead retention initiatives and help the business to continue its success across the region. Responsibilities will include:

• Ensure that clients are onboarded correctly and then managed through regular communication
• Ensure that disputes and queries from clients are resolved promptly
• Adopt a proactive approach to grow the client base through client referrals and active networking
• Actively follow up on the leads generated via client referrals and networking
• Provide market commentaries and market training sessions exclusively for clients
• Plan and execute marketing events and campaigns in collaboration with the marketing team and as directed by your manager
• Assist with client behaviour analysis and provide regular reporting on market and trading activities
• Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.

What do you require?

• Tertiary Qualification in finance, business or related field.
• At least 6-month experience in customer support, account management or sales in the FX/CFD industry.
• Excellent written and verbal communication skills in English and a second language.
• Strong project management, multitasking and decision-making skills.
• Strong communication skills and excellent team player.
• Customer-centric, hardworking, detail-oriented with a can-do attitude.