Contact Centre Agents

About The Opportunity We have an exciting opportunity to join our busy contact centre team, based on site in Laverton, VIC & Mitchell, ACT. This is a great opportunity for someone looking to move into an office-based role while continuing to support essential services. As the first point of contact, you’ll play an important role in coordinating service requests and ensuring issues are actioned promptly and efficiently. Full training will be provided. Australian citizenship and AGSVA minimum government security clearance required.Key Responsibilities

• Answer and manage incoming calls through the contact centre
• Record and action service requests, ensuring they’re directed to the appropriate teams or contractors
• Follow established procedures to initiate and track service responses
• Assist with general administrative duties and data entry as required

Keen to get involved? You’ll just need some of the following:

• AGSVA government security clearance or higher (required)
• Ability to obtain a National Police Check
• Good communication skills and a commitment to delivering excellent customer service
• Good computer literacy and high attention to detail
• Ability to adapt to new systems and processes with accuracy and efficiency
• Previous experience in a phone-based or fast-paced customer service environment is highly regarded
• Flexibility to work staggered 8-hour shifts between 7:00am and 7:00pm, Monday to Friday
• Willingness to work on-site full-time, as remote work is not available for this role

About Kinetic IT Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. Be You, Create the Future At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer. The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au. You can learn more about our culture and crew online at kineticit.com.au. #on-site