Operations and Support Executive or Business Support Specialist

Job Title: Operations and Support Executive or Business Support Specialist

Location: Melbourne or Brisbane

Workplace type: Hybrid / Remote

Reports to: Business Development Manager

Salary Range: $55,000 – $75,000 AUD + super (commensurate with experience)

About MetaOptima:

MetaOptima is a global leader in health technology, best known for its innovative AI-powered solutions, DermEngine and MoleScope. We serve healthcare professionals across the globe or in the APAC region with a focus on enhancing early skin cancer detection and streamlining dermatology workflows. Our fast-paced and mission-driven culture thrives on collaboration, adaptability, and customer-centricity.

Role Overview:

We’re looking for a highly adaptable Operations & Support Executive to support our APAC team across operations, customer success, sales enablement, and internal coordination. This is a dynamic, evolving role ideal for someone with 1–3 years of experience in operations, tech support, sales support, or customer-facing roles—especially in tech, health tech, or a startup environment.

You’ll play a critical role in driving operational excellence, ensuring smooth internal processes, and delivering a best-in-class customer experience. If you're highly organised, tech-savvy, and thrive on variety, this role is for you.

Key Responsibilities:

Customer Tech Support

• Provide first-line support to MetaOptima clients and partners via phone, email, and CRM platforms.
• Deliver empathetic, efficient service to maintain high customer satisfaction.
• Assist with the installation and setup of equipment at customer sites.
• Providing on-site or remote technical support during initial deployments or troubleshooting visits and escalating complex cases as needed.
• Participating in occasional travel (domestic or international) to support clients or partners as needed.
• Supporting the team during industry conferences, trade shows, or product demos, including booth setup and customer engagement.
• Collaborating closely with internal teams to ensure smooth execution of field activities and event logistics.

Sales & Business Support

• Support sales operations through CRM management (HubSpot), lead qualification, and content preparation.
• Coordinate logistics for demos, onboarding, and trial management.
• Assist with sales data tracking and reporting.

Customer Success & Engagement

• Act as a point of contact for client queries and service needs.
• Assist in post-sales engagement, onboarding, and retention efforts.
• Contribute to initiatives that enhance client experience and loyalty.

Operational & Admin Support

• Manage administrative tasks: scheduling, travel bookings, expense tracking, bookkeeping, procurement.
• Ensure internal tools, calendars, and workflows are efficient and up to date.
• Liaise with vendors, office building managers, and external partners.

Cross-Functional Collaboration

• Work closely with sales, product, marketing, and tech teams to streamline APAC operations.
• Contribute to the improvement of tools, processes, and workflows based on team feedback and business growth.

What You’ll Bring:

Core Competencies

• Proactive mindset: You take initiative, solve problems, and don’t wait to be told what to do.
• Exceptional organisation: You juggle multiple tasks without dropping the ball.
• Clear communicator: Strong verbal and written communication, especially when interacting with healthcare professionals.
• Tech adaptability: Quick to learn new platforms and tools (Google Workspace, Microsoft Office Suite, HubSpot, Slack, and MetaOptima’s products)
• Customer-first approach: Friendly, patient, and solution-oriented in all interactions.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, Healthcare, Engineering or related field (or equivalent practical experience).
• 1–3 years’ experience in operations, tech support, sales support, customer success, or admin—ideally in a tech or startup environment.
• Exposure to healthcare, B2B SaaS, or regulated industries is a plus.
• Bonus Points for: familiarity with APAC healthcare systems or market dynamics.
• Experience supporting a sales team or tech product rollout.
• Passion for digital health or AI-driven technologies.

Who You Are:

• A self-starter with a high sense of ownership and accountability.
• Energized by change and ambiguity—thrives in a startup environment.
• Collaborative by nature but confident working independently.
• Driven by impact and continuous learning—growth mindset is a must.