Administration Officer - Emergency Department

Join a compassionate team supporting patients, families and clinicians in one of Queensland’s busiest Emergency Departments.Be part of Metro South Health’s Emergency Department team in Meadowbrook, with casual opportunities available for skilled administration professionals who thrive in a fast-paced environment.About This Role Your new role: As An Emergency Department Administration Officer, You Will Provide Essential Administrative Support To Medical Staff, Patients And Families While Helping Deliver Safe, Efficient And Compassionate Healthcare Services By

• Supporting the registration, admission, transfer and discharge processes for patients using hospital information systems including FirstNet and HBCIS.
• Providing a welcoming and professional first point of contact for patients, families, visitors and healthcare partners.
• Supporting medical and nursing teams with a range of administrative tasks to ensure smooth Emergency Department operations.
• Completing patient interviews, verifying information and accurately maintaining confidential records.
• Coordinating patient movements, documentation and administrative requirements across the patient journey.
• Working collaboratively within a diverse multidisciplinary team while delivering respectful and patient-focused service.
• Managing competing priorities in a fast-paced environment while maintaining accuracy, confidentiality and attention to detail.

About You We are looking for a motivated and adaptable administration professional who can support a busy Emergency Department environment with strong communication skills and a commitment to patient-centred care by:

• Demonstrating strong administrative skills and experience with office procedures and systems.
• Communicating effectively with patients, families, clinicians and external stakeholders while maintaining confidentiality.
• Providing a high level of customer service with empathy, respect and professionalism.
• Managing priorities effectively and remaining flexible in response to changing departmental needs.
• Demonstrating strong attention to detail and the ability to accurately maintain records and complete documentation.
• Using initiative, problem-solving skills and sound judgement to achieve positive outcomes.
• Demonstrating confidence with computer systems and administrative technology.

Check out our quick tips and application essentials! What We Can Offer You

• The opportunity to work within one of Queensland's leading public health services.
• A supportive and inclusive workplace culture where your contribution is valued.
• Exposure to a dynamic Emergency Department environment with opportunities to build valuable healthcare administration experience.
• Access to ongoing learning, professional development and career growth opportunities.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care. We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland. Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion. INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.