Rates Coordinator

About Kingston City Council At Kingston City Council, we’re proud to make a meaningful impact every day. We’re a values-driven organisation that champions care, respect, teamwork, and pride in everything we do. Located in Melbourne’s southeast, our organisation is committed to delivering high-quality services to our diverse community of over 160,000 residents. We foster an inclusive, collaborative workplace that celebrates the diversity of our people. Whether it's your lived experience, culture, identity, or unique perspective, you are welcome here. We’re also committed to providing a safe, healthy, and supportive work environment where every employee can thrive. About The Role We are seeking a motivated and experienced Rates Coordinator to lead the day-to-day operations of Council’s Rates function within the Finance Department. Reporting to the Team Leader Revenue & Collections, this position supervises a team of four Rates Officers and plays a critical role in driving efficiencies, maintaining data integrity, and supporting the delivery of outstanding customer service to ratepayers. You’ll act as the first point of escalation for complex rate enquiries and be instrumental in implementing process improvements across the Revenue & Collections team. Key Responsibilities Include

• Providing leadership, coaching, and professional guidance to the Rates team.
• Overseeing the collection, monitoring and reporting of rates revenue.
• Managing escalated ratepayer queries and implementing debt recovery when required.
• Ensuring data integrity of the rates system and analysing reports for accuracy.
• Supporting training, system improvements, and cross-functional collaboration.
• Assisting with budget inputs and compliance reporting.

About You You’re an experienced leader with a background in finance, rates, revenue, or property preferably within the public sector. You bring both technical capability and people leadership to the table, with a passion for continuous improvement and great customer outcomes. You Will Bring

• Experience in Municipal Rates & Revenue.
• Proven leadership and team supervision skills.
• Strong understanding of relevant legislation (Local Government Act, ESC compliance, etc.).
• Advanced Excel skills and confidence with property or rates systems (Pathway highly regarded).
• A collaborative mindset, strong problem-solving skills, and a flexible leadership style.

Your Application If you’re ready to step into a key leadership role and make a genuine difference at Kingston, we want to hear from you. Candidates will be contacted throughout the process, so we encourage early applications. Please submit your application by Monday 11th August. For more information or a confidential discussion, please reach out to Cheri Randell at cheri@publicsectorpeople.com.au or 0466 699 297. Kingston City Council is proud to be an equal opportunity and child-safe employer. We encourage applicants from all backgrounds and experiences to apply.