Client Service Professional

Soho Financial is a boutique mortgage brokerage built for clients who expect more and for professionals who want to be part of something genuinely premium. We operate at a high standard, use best in class technology, and place enormous value on detail, execution, and client experience.

This is an opportunity to step into a central role within a growing business that is deliberately different from traditional brokerages.

This is an onsite position based in Kensington, South Australia.

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The Role

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As a Client Service Professional, you will be the key point of contact for our clients and a critical support to our broker team. You will be involved across the entire loan lifecycle, from submission to settlement and beyond, ensuring clients feel supported and files move efficiently.

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Your responsibilities will include

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• Acting as a primary point of contact for clients via phone and in person
• Managing reception and front of office operations
• Supporting client meetings and attending loan document sign ups
• Managing office resources and day to day administration
• Processing loan applications from submission through to settlement and post settlement follow up
• Liaising with lenders and BDMs to progress applications and resolve issues
• Preparing and managing client documentation, including: First Home Owner Grant forms,

Home Guarantee Scheme forms, Discharge authorities and related paperwork

• Providing direct administrative and operational support to our broker team

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What We’re Looking For

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• Is genuinely strong on the phone
• Is composed and polished in person
• Understands how to manage expectations without overpromising
• Takes ownership instead of deferring upward
• Cares about presentation, detail, and follow-through

Experience in mortgage broking or banking is valuable. Experience in high-end hospitality, private client services, or premium real estate environments is equally relevant.

We are looking for someone who understands that service is proactive, not reactive.

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Why Soho Financial

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• A collaborative, friendly, boutique office environment with a competitive edge
• Exposure to industry leading systems and technology
• High quality clients and well structured processes
• A front row seat in a growing, ambitious business
• Real opportunity to grow as the company scales

This is not a generic admin role. It is a chance to join a brand that is building something considered, refined, and genuinely different within the mortgage industry.

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To apply

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Before applying, take the time to understand our brand and how we communicate.

Alignment matters.

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Must email your resume and cover letter to Hayden

hayden@sohofinancial.com.au

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Shortlisted applicants will be contacted directly.