Business Development Manager - Brisbane Metro

Could this be one of those rare moments to do the best work of your career?

The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

We're the team who bring you Australia's favourite lottery and Keno games. For more than a century, we've been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community.

The Business Development Manager (BDM) is responsible for improving the performance of franchisee businesses as part of a growing, sustainable retail distribution network.

The BDM will primarily allocate their time to planning, scheduling, and undertaking on-site visits with decision-makers in franchised businesses. This long-term sales growth is underpinned by identifying opportunities to optimise customer access to lotteries by growing a sustainable lotteries distribution network.

This role involves developing plans to coach and support approximately 250-280 franchised retail outlets in Brisbane Metro (and Central QLD), with a focus on growing sales from lotteries, standards that improve customer experience and strengthening the viability of the retailer's overall business.

Share joy, spark possibilities and join the winning team today!What you'll doFranchisee Support and Coaching

• Conduct regular, planned interactions with retailers, providing strategic and practical guidance in customer led initiatives. These initiatives will supercharge the customer experience and improve the operations and commercial performance of their business.
• Support local goal setting and structured action plans that give retailers practical direction and ideas to improve performance, lift customer satisfaction, and maximise profitability of their business.

Performance Analysis and Monitoring:

• Monitor the performance of franchise sites within the portfolio by analysing financial reports, sales data, and operational metrics.
• Apply principles of benchmarking to help give retailers context to how they are performing and better inform conversations about where there are opportunities for improvement may be. This may uncover trends, patterns, or other performance gaps through targeted interventions and action plans.

Relationship Management:

• Build strong relationships and open lines of communication with franchisees, acting as their primary point of contact for inquiries related to business strategy and performance.
• Work closely with Retail Operations Consultants to ensure operational matters that may distract from performance are addressed.
• Collaborate with internal teams including Marketing Operations, Training and Franchise Contract Management, to ensure effective communication, alignment of goals, and successful implementation of programs and initiatives.

Training and Development:

• Ability to lead by example and demonstrate topics such as sales techniques, customer service, product knowledge, and operational best practices.
• Identify training needs and opportunities within the franchise network, coordinating with the Training department to develop and implement relevant training programs.

Performance Reporting and Analysis:

• Use comprehensive reports on franchisee performance, using benchmarking and highlighting key trends, challenges, and successes to inform one-on-one discussions with retailer decision-makers to deliver improvements in the performance of their entire business.
• Regularly communicate performance updates to senior management and collaborate on strategic initiatives and identify opportunities for improvement

What you'll bring

• Strong business acumen and understanding of financial analysis, sales and marketing principles, and operational management.
• Excellent communication and interpersonal skills, with the ability to build rapport, influence and effectively engage with franchisees at all levels.
• Analytical mindset with the ability to interpret data, identify trends, and develop actionable recommendations.
• Proactive problem solver with a results-oriented approach and a drive for continuous improvement.
• Ability to work independently, manage multiple priorities, and meet deadlines within a fast-paced and dynamic environment.

Qualifications and experience:

• Bachelor's degree or Diploma in Business Administration, Business Management, Marketing, or a related field (or equivalent experience).
• Proven experience as a Franchise Business Consultant, Regional Manager, or a similar role, preferably with a large portfolio of several hundred sites.
• Knowledge of the franchising industry and experience in retail or service-oriented franchises is highly desirable.

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, but you'll get a genuine feel for who we are and what it's like to be part of our team.

The benefits of working with The Lottery Corporation are pretty good. Just to name a few:

• Balance work and life with our 'flex for great outcomes' approach - hybrid working, plus a range of generous leave options.
• Reward and recognition programs at all levels. Your hard work won't go unnoticed.
• Ignite your potential with our dedicated learning and development platform to support your bright future.
• We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here!
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations.
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities.

If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.

We're committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you.

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.

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