Help Desk Manager

About TFI

Family-owned since 1988, Thomas Foods International (TFI) is one of Australia's largest family-owned food businesses. With teams across Australia, the US, China, Japan, and Europe, the Thomas Foods brands and business partnerships grow, supply, and distribute premium meat and seafood all over the world.

TFI is an organisation that truly embodies its values-driven philosophy and positive working culture. Now is the perfect time to join this innovative, growing global business.

About the Role:

The Helpdesk Manager will lead and manage a team responsible for the daily operations, support, and service management of company’s end-user IT devices and applications and collaboration tools. The role ensures reliable performance, security, and availability of end-user services, enabling business productivity. Responsibilities include overseeing incident management, driving service improvements, leading modernisation initiatives and acting as a key escalation point for technical and service issues.

Whilst the role is based in our head office in Rose Park, there will be occasional travel.

Key Responsibilities:

With broad ranging responsibilities that will include Strategy and Leadership, Operations & Service Delivery, Technology Management, Security & Compliance, Incident and Problem Management and more.

You’ll be responsible for:

• Delivering seamless and secure end-user experience across all devices and platforms
• Lead, mentor and manage the service desk and desktop support teams, to oversee day-to-day operations of end-user devices, desktop services, collaboration tools, and EUC infrastructure
• Define and implement the EUC strategy in alignment with organisation goals and IT infrastructure
• Timely resolution of service requests and incidents related to end-user devices and services
• Maintain software and hardware asset management, including lifecycle management, inventory tracking, and procurement
• Compliance and security standards related to endpoint management and user access
• Manage endpoint and device management platforms (e.g., Intune, MDM, AD/Entra ID)
• Evaluate and recommend modernisation initiatives, emerging technologies, automation tools, and self-service solutions to enhance user productivity.
• Perform any other duties to support IT operations and organisational objectives.

You will need:

• Degree or equivalent qualification in Information Technology.
• Minimum 5 years’ experience in a senior IT or EUC leadership role.
• Strong technical expertise in Microsoft ecosystem
• Demonstrated experience in IT service management frameworks (e.g., ITIL)
• Proven ability to lead and develop teams, with strong stakeholder engagement skills.
• Experience managing vendor relationships, contracts, and SLAs
• Strong problem-solving, analytical and report writing skills
• Knowledge of project management methodologies
• Exceptional communication, interpersonal skills complimented with strong organisational and time management skills
• A current Australian drivers licence

Why Join Us?

Fast growing iconic SA global brand, where you can actually make a difference

Contribute to a supportive, quality-focused environment

We’ll support your professional growth

We value innovation, teamwork, and excellence.

Apply Today

If you're ready to lead and make an impact, submit your resume and cover letter outlining relevant experience and skills.

Please note that we are NOT able to offer sponsorship for the role. You MUST have full Australian work rights to be considered.