Customer Service Coordinator

• Monday-Friday 9AM to 5PM
• Join a supportive team that champions your growth and development
• Attractive remuneration in line with HIGA

About the Role Take charge of front desk operations as a Customer Service Coordinator and be the first point of contact for our vibrant student community. In this role, you will provide exceptional customer service, support residents through move-ins and maintenance and contribute to community initiatives to facilitate seamless operations. Key Responsibilities Include

• Manage daily front desk operations, providing exceptional service to residents, tenants, and guests.
• Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required.
• Oversee resident check-ins/check-outs and support leasing, inspections, and property management tasks.
• Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery.
• Perform administrative tasks, including mail management, end-of-shift processing, and maintaining a professional reception area.

Skills & Experience:To Be Successful In This Role, You Will Need

• Unrestricted Work Rights in Australia.
• Working with Children’s Check (Blue Card).
• Valid Certificate IV in Real Estate Practice (or be willing to obtain)
• Excellent communication skills and professional presentation.
• Previous experience in front office, reception, or hospitality environments (desirable).

Benefits:

• Uniform Provided – Look sharp and feel confident on the job
• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals

Why the UniLodge Living Group: UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living. Keen to make an impact in a fast-paced frontline role? Take the next step in your career and apply now with your cover letter and resume to join UniLodge!