Bookings Officer

Job description:

Booking Officer 

• $75,954 per annum + superannuation (Full time salary)
• Full time, fixed term opportunity until 26/03/2027 (Part time / job share applications are welcome)
• Wadawurrung / Geelong-based role (Hybrid, minimum of 3 days per week in the office)

About the role  

The Booking Officer provides operational support and services to schedule Independent Medical Examinations (IMEs) for injured workers in accordance with relevant legislation, while actively managing the expectations of insurance agents and medical practitioners.

Key accountabilities:  

• Identify the providers that best match booking requests in accordance with defined business guidelines.
• Actively contribute to continual improvement in the system and processes.
• Ensure effective and efficient customer service is provided to all key stakeholders.
• Review inbound booking requests to ensure the utilisation of appointments in a timely manner.
• Ensure all bookings are made in line with Service Level Agreements. 

  Please click here to view the Position Description for additional information on accountabilities for this role.  

About you 

As the ideal candidate, you will possess well-developed time management and organisational skills, with an exceptional eye for detail. You will bring a strong customer service focus and the ability to engage professionally with diverse client and stakeholder groups. Your experience will include a proven track record of working autonomously and collaboratively within a team, showing initiative and a willingness to learn new skills. 

Ideally, you will also possess:  

• Experience in a similar role undertaking administrative tasks to a high standard
• Accurate and proficient data entry skills.
• Ability to work in fast-paced and changing environments.
• Demonstrated attention to detail and sound organisational skills.
• Solid working knowledge of Microsoft Excel, Word & Outlook is preferred.

If you are proactive, adaptable, and able to thrive in a dynamic work environment, we would love to hear from you. 

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

What’s next?Applications close 11:00pm on Monday 24 August 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to the interview stage.

For support with a reasonable adjustment request or general enquiries please contact: careers@worksafe.vic.gov.au