Senior Support Analyst

Job description:

Senior Support Analyst

• $137,963.00 per annum + 12% superannuation 
• Full time, 6 month fixed term position
• Wadawurrung/Geelong based role (hybrid working model – 3 days per week in office)

About the role

At WorkSafe Victoria, our purpose is clear, to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community. Our Technology Operations team plays a vital role in delivering robust data and integration platforms that power insights, analytics, and decision-making to support safer workplaces and better recovery for injured workers.

As the Senior Support Analyst, you will provide a range of technical services supporting, maintaining, enhancing, designing, building and deploying applications assigned to their service. The role is responsible for providing technical services across a range of applications, with a strong focus on maintaining service quality at or above agreed targets.

This role will also provide technical leadership and direction to technical specialists and system analysts, and lead the identification and implementation of improvement initiatives within technical practices such as software development and system integration, and will ensure production of documentation to enable colleagues to support, maintain and develop applications.

Key to success will be the identification and implementation of improvement initiatives and asset management plans to achieve significant reductions in the volume of problems, support and service requests raised and promote reusability of designs and implementations.

Key accountabilities

• Actively maintains and provides recognised expert level knowledge and advice in one or more identifiable specialisms. In addition oversees the provision of specialist advice by others and consolidates expertise from multiple sources.
• Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
• Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating unresolved incidents. Facilitates recovery, following resolution of incidents.
• Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
• Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
• Provision of support out of hours (not 24/7), availability for weekend BAU maintenance and some trouble-shooting activities is required.

Please ensure you review the Position Descriptionvia the WorkSafe careers sitefor additional information on accountabilities for this role.About you

You will be a proactive self-starter, with a strong passion for and ability to make systems better.

You will also have a demonstrated ability to work independently and collaboratively to manage end-to-end support and resolution processes for assigned tasks through in-depth analysis, review and application of expert knowledge.

In addition you will have highly developed interpersonal and verbal communication skills, with strong customer focus and ability to understand issues, manage expectations, gain agreement, resolve conflicts and translate technical information into business language.

Additionally, you will possess the following skills and experience:

• Deep expertise in Mule 4.x, Anypoint Studio, and DataWeave 2.0.
• Hands-on experience with CloudHub 2.0 deployment topologies and operational management.

• Advanced experience handling complex transformations, including:

• File-based processing (large files, batch streaming, CSV/Fixed-Width parsing).
• Java-based custom transformations and custom component integration.
• Proven background in Performance Tuning (heap analysis, thread tuning, caching strategies, and vCore optimization).

• Proficiency with operational tools: Anypoint Monitoring, Object Store, and log aggregators.
• Strong mastery of RAML, REST, SOAP, JSON, and XML.
• Any knowledge of IBM Integration Products ( Application Connect Enterprise, Datapower, API Connect, BPM Advanced,  MQ ) is desirable but not mandatory.
• Experience in application support and lifecycle management, deployment management, environment configuration and software development lifecycle methodologies, tools and systems preferably in Mulesoft.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community.

We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.  

What’s next?

Applications close 11:00pm, Wednesday 29th July 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete all parts of the process without using AI tools. We want to understand your professional skills, experience and capabilities independent of an AI view.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email – david_heaney@worksafe.vic.gov.au