Job Description
Account Manager – Analyst Relations & Technology Communications
Location: Sydney or Melbourne
Level: Senior Account Manager / AM
The Opportunity
We're looking for an experienced Senior Account Manager/AM with a strong background in Analyst Relations (AR) and B2B technology communications to join our growing team. The role will involve working closely with colleagues to deliver strategic analyst engagement programmes, strengthen relationships with influential industry analysts and help shape conversations around AI, cloud computing, cybersecurity and enterprise technology.
We're looking for someone who combines strong operational delivery with strategic thinking, understands the technology landscape and is confident managing multiple stakeholders across markets.
Key Responsibilities
Analyst Relations & Engagement
- Support the delivery of an integrated Analyst Relations programmes for our clients
- Build and maintain relationships with industry analysts, including Gartner, Forrester, IDC and regional specialist firms.
- Coordinate analyst briefings, inquiries, executive meetings, roundtables and industry events.
- Manage analyst outreach, scheduling, briefing materials, executive preparation and post-engagement follow-up.
- Support major analyst research evaluations, including Gartner Magic Quadrants, Forrester Waves and IDC MarketScapes.
- Monitor developments across AI, cloud, cybersecurity and enterprise technology.
- Track analyst research, sentiment, competitive intelligence and emerging industry trends.
- Translate complex technical information into clear, compelling analyst-facing content.
- Develop briefing documents, executive summaries, engagement reports and strategic recommendations.
- Identify opportunities to strengthen analyst understanding and perception of the client's technology leadership.
- Coordinate with EMEA and global colleagues to ensure consistency and share regional intelligence.
- Maintain programme trackers, reporting dashboards, research calendars and engagement plans.
- Support the planning and delivery of regional analyst events and major technology launches.
- Manage timelines, deliverables and day-to-day client communication.
Experience & Skills
- Approximately 4–6 years' experience in agency or in-house communications, ideally focused on B2B technology.
- Demonstrated Analyst Relations experience, including direct analyst engagement and programme delivery.
- Good understanding of enterprise technology, particularly AI, cloud computing, cybersecurity, infrastructure or data platforms.
- Excellent project management, writing and stakeholder management skills.
- Familiarity with AR platforms such as ARchitect by ARInsights.
- Confidence engaging with senior executives and technical subject-matter experts.
- Ability to manage multiple priorities in a fast-moving environment.
- Existing relationships with analysts at Gartner, Forrester, IDC or regional analyst firms.
- Experience supporting major analyst evaluations and research submissions.
- Experience supporting analyst summits, executive briefings or technology events.
- Strong understanding of generative AI, agentic AI and enterprise cloud trends.
- Experience working with Google Workspace tools.
- Curious about technology – genuinely interested in AI, cloud and how enterprise technology is evolving.
- Organised and proactive – able to manage a busy programme, anticipate needs and keep things moving.
- Strategic in their thinking – able to look beyond individual tasks and understand the bigger business objective.
- Confident with clients and analysts – comfortable building relationships and engaging with senior stakeholders.
- Collaborative – enjoys working across teams, markets and time zones.
- Strong on the detail – particularly when managing analyst-facing content, research and complex engagements.
Benefits
Awards and client win’s aside, it’s our culture that really sets us apart from other agencies. We are fiercely protective and supportive of our people, who are our greatest assets. We invest heavily in training and career development, and we also work hard to ensure that work does not take over your life. We set clear boundaries and have many benefits in place to support your wellbeing. Some of these include:
Flexible Working
- Flexible work from home options all year round (with phone and internet allowance)
- Finish at 4pm on Fridays all year round
- Finish at 1pm every Friday before a public holiday
- Change of Scene Week - $1000 towards accommodation costs for you to work from a different location every year
- Stopover Holiday Extension Three nights’ accommodation paid if you are visiting a city with a Zeno office
- Aussies Abroad anniversary trip with flights and accommodation to visit another Zeno APAC office
- Anniversary leave day off
- Birthday leave day off
- Annual Zeno Day of Play - Day off to have fun
- Bonus Christmas leave between Christmas and new year
- Zeno Fearless University - Internal Training Modules
- Zeno Internal Training sessions - with regional and global leaders
- External Training opportunities
- Self-Care Days (when you need to take a day to yourself, no doctor’s note needed)
- Headspace subscription
- Employee Assistance Program counselling services
At Zeno Six Core Values Underpin Everything We Do
- Fearless: We push ourselves and each other into the unexpected
- Collaborative: We work together to get somewhere better
- Entrepreneurial: We pave the way for our people to make big things happen
- Inclusive: We are a place where everyone can be seen and valued as their true authentic selves
- Kind: We communicate openly and directly, always acting with empathy
- Ambitious: We aim high, determined to advance our individual and shared goals