Audit, Quality and Feedback Assistant (BSC088)

• Permanent Part time, 4 days per week
• Based in Melbourne CBD from our La Trobe Street offices – occasional WFH available
• SCHADS Level 4 ~ $ 86,828 plus super and salary packaging

About The Role Join the Risk, Compliance and Quality team at Good Shepherd Australia New Zealand (GSANZ) and play a key role in supporting our quality assurance and continuous improvement systems. This position provides essential administrative support across accreditation, audits, document control, incident reporting, and compliance. You’ll help ensure our services consistently meet high industry standards and maintain critical accreditations such as ISO 9001:2015 and the Victorian Social Services Standards. What You’ll Do

• Coordinate key administrative tasks related to accreditation, audits, and compliance
• Maintain document control systems and support training delivery
• Assist with managing the incident register and associated reporting
• Support continuous improvement initiatives and reporting
• Provide admin and reporting support for the Risk, Compliance and Quality Committee
• Ensure client information materials are up-to-date and meet standards

Key Selection Criteria

• Tertiary qualified in community services, business, health, education or related field.
• Experience in community services would be viewed favourably.
• Proactive, positive approach to tackling problems, with persistence and patience in seeking workable systems solutions for end users. Highly organized with a keen eye for detail.
• A willingness and motivation to learn and develop skills withing in the role to ensure you are able to support the team with a range of tasks, especially in peak periods.

About You

• Hold qualifications in community services, business, health, education or related field
• Experience with compliance, audits or quality improvement processes
• Knowledge of DFFH funded programs and practice standards
• Strong digital literacy and ability to use reporting and documentation tools
• A positive, solutions-focused approach to systems and process challenges
• Experience in the family services sector (highly desirable)
• Excellent attention to detail.
• Excellent Time Management and Organisational Skills

About Us Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centered, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience. Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How To Apply Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter. Please apply as soon as possible, applications are considered as they are received. APPLICATIONS CLOSE: 22nd April 2025 To view the position our visit our website (https://goodshep.org.au/careers-with-us/) Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity. Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.