Guest Experience Officer - Torquay Holiday Park

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong. Frontline Roles Be Part of Something Bigger at Ingenia! At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected. We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team. Your Next Opportunity We’re on the lookout for a casual Guest Experience Officer to join our team at our Torquay Holidays site. Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it! Torquay Holidays is a vibrant coastal getaway on Victoria’s Surf Coast, offering beachside relaxation, family fun, and easy access to the Great Ocean Road. Why You’ll Love Life at Ingenia We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver’s license

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter. Our Recruitment Process We Keep Things Simple And Supportive

• Apply via our website; no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. Let’s Create Amazing Experiences Together Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you. Check out what life at Ingenia looks like on our LinkedIn page. Culture and Benefits In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.