Service Technician

About Novis Novis Healthcare is a leading Australian manufacturer and distributor of high-quality healthcare products for hospitals, aged care, home care, and disability markets. With over 20 years of industry experience, Novis partners with trusted international brands to deliver world-class solutions across Australia. About The Role We are looking for a hands-on, customer-focused Field Service Technician to join our growing Service and Rental team. This role is perfect for someone with a mechanical or technical background who enjoys working in the field, solving problems, and delivering outstanding service in healthcare environments. As a Field Service Technician, you will be responsible for the maintenance, repair, and assessment of equipment across a range of settings, including hospitals, aged care facilities, and private residences. What You’ll Do

• Perform repairs, servicing, and diagnostics on healthcare equipment on-site and in the workshop
• Carry out scheduled service visits and assess equipment within 48 hours of arrival
• Complete pre-installation assessments and assemble equipment as required
• Conduct off-hire rental checks and prepare assessment reports
• Provide phone-based troubleshooting support for customers and internal teams
• Deliver basic operational training to caregivers and staff
• Maintain van stock and spare parts to ensure efficient service delivery
• Address customer enquiries, complaints, or technical issues with professionalism and care
• Ensure all work is completed in line with WHS standards and company procedures

DutiesAdministrative & Reporting Duties:

• Prepare and issue accurate and detailed service quotations for customers.
• Complete service notes and records after each job, ensuring all work completed is clearly documented in SAP or relevant systems.
• Write professional, comprehensive service reports that outline the fault, repair work conducted, parts used, and any further recommendations.
• Maintain accurate records of service history, part usage, and customer interactions to ensure full traceability.

What You’ll Bring

• At least 3 years experience within a mechanical or electrical servicing background
• Excellent troubleshooting and problem-solving skill
• A high level of empathy and communication, particularly when working in health and care settings
• Ability to work independently and as part of a team
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office; experience with SAP B1 and Odoo is a plus
• Previous experience in healthcare or disability-related environments (highly regarded)

Requirements

• Full, valid Australian Drivers Licence with a clean record
• Fully vaccinated against (proof required)
• Willingness to obtain (or already hold):
• National Police Check
• Working With Children Check
• NDIS Worker Screening Check

Why Join Novis?

• Be part of a team that makes a real difference in people’s lives
• Work with industry-leading products and technologies
• Company vehicle and tools provided
• Supportive team environment with ongoing training and development opportunities

Please note: Only candidates who have working rights to work in Australia will be considered.