Outpatient Department and Support Administrative Officer - Temp FT

Requisition ID: REQ639639 Employment Type: Temporary Full Time, 38 hours per week up to March 2027 Remuneration: $1,276.54 - $1,318.88 per week + 12% Superannuation + Salary Packaging Location: Bankstown-Lidcombe Hospital Applications close: 22/02/2026 Contact: Mara Masalkovski - Outpatient Services Manager - Email on mara.gorgievska@health.nsw.gov.au or call (97) 228335 With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great Achieving something great often begins with a clear sense of purpose and acommitment to making a meaningful impact. In a healthcare environment—especially within a busy Outpatients Department—greatness isn’t always aboutgrand gestures. It’s found in the consistency of delivering reliable support, thepatience to guide patients through unfamiliar processes, and the professionalism tokeep services running smoothly even during high‑pressure moments. When youstrive for excellence in every interaction, whether assisting a clinician, helping apatient feel at ease, or ensuring administrative tasks are completed accurately, youcontribute to a system that genuinely improves people’s lives. That is the kind ofachievement that resonates far beyond the workplace. Are You the Right Fit? Being the right fit for providing high‑quality administrative support and customer service at Bankstown Hospital means bringing together empathy, organisation, and a strong sense of responsibility. The role calls for someone who can communicate clearly, adapt quickly, and maintain a calm, supportive presence for patients and staff alike. It also requires attention to detail, respect for confidentiality, and the ability to collaborate across various outpatient areas. If you are motivated by helping others, confident in managing competing priorities, and committed to upholding the standards of a respected healthcare service, then you are well‑positioned to thrive in this environment and make a meaningful contribution to the Outpatients Department. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Experience in a frontline customer service role and the ability to effectively deal with the general public
• Demonstrated experience utilising Microsoft word, excel and outlook programs
• Ability to work under pressure in a busy and demanding environment including the ability to organise and set work priorities
• Demonstrated ability to work in a multidisciplinary team environment and under minimal supervision
• Demonstrated excellent verbal and written communication and interpersonal skills
• Proven problem solving and conflict negotiation skills
• Previous experience in revenue collection including knowledge of Medicare billing processes
• Knowledge of hospital information systems or willingness to learn

If you’d like more details, we’re here to help.

• Position Information

• Applicants will be assessed against the criteria in the Position Description.

• How to Apply

• Read our application guide and tips for improving your application.

• Diversity, Culture & Inclusion

• We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au
• We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

• Aboriginal Workforce

• For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

• Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

• Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

• Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

• Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

• Temporary visa holders

• May be considered if no suitable citizen or permanent resident is found.

• Vaccination Requirements

• All staff must meet NSW Health’s vaccination and screening requirements before starting.

• Child Safe Employment

• South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.