Workforce Coordinator

• Melbourne CBD
• Permanent Fulltime
• Free Myki

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. About The Role Reporting to the Workforce Coordinator Team Leader, you will be responsible for developing and managing master and operational rosters for station staff and conductors. You’ll play a key role in supporting the roster within the Hastus system, applying data-driven approaches to workforce management, and driving continuous improvement in rostering processes. Key Responsibilities:

• Develop and manage master and operational rosters, ensuring compliance with safety, EBA, and fatigue risk management principles
• Maintain accurate employee and roster data in Hastus
• Support flexible work arrangements, leave planning, and shift swaps
• Collaborate with local management teams to hand over day-of-operations responsibilities
• Analyse roster outcomes to identify improvements in efficiency, process adherence, and human factors
• Champion the use of Hastus and support training for local users
• Assist in planning for service changes, special events, and public holidays

About You You are a detail-oriented and collaborative professional who thrives in a fast-paced operational environment. You bring a strong analytical mindset and a passion for continuous improvement. You’re comfortable working with data and systems, and you enjoy solving complex rostering challenges while balancing operational needs with employee wellbeing. Your ability to communicate clearly and work effectively with diverse teams makes you a trusted partner in workforce planning. This role is primarily office-based at 452 Flinders Street, however a moderate amount of regional travel is also expected (1-2 days per fortnight). Knowledge, Skills and Experience:

• Completion of Year 12
• 1–2 years of experience in roster planning (experience in roster planning within transport/logistics sectors highly desirable)
• Strong proficiency in Excel
• Knowledge of Hastus (highly desirable)

Personal Attributes:

• Strong communication skills and initiative
• Effective organisational and time management abilities
• Analytical mindset with a focus on continuous improvement
• Team-oriented and adaptable to change

Alignment to V/Line Values:

• Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights

To be considered for this role, applicants must address the following key selection criteria within their application, as this forms part of our merit-based recruitment process:

• Stakeholder & Relationship Management: Demonstrated ability to build, maintain, and influence strong relationships with a diverse range of internal and external stakeholders, ensuring effective communication and collaboration across teams.
• Rostering & Workforce Scheduling Experience: Proven experience managing complex rosters within digital rostering systems; proficiency with Hastus is highly desirable. Ability to optimise schedules in line with operational needs and industrial agreements.
• Training, Coaching & Mentoring: Demonstrated experience delivering both formal and informal training, coaching, or mentoring to staff, supporting capability uplift and embedding best‑practice processes across the team.

Why V/Line In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023. The selection process may include aptitude assessments, a behavioural interview and a medical risk category 4 check. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028 . We take this opportunity to welcome and encourage applications from First Peoples. At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards.