Role Information - Director, Diplomas Location: 750 Collins Street, Docklands Employment Type: Full-Time Duration: Ongoing Remuneration: Up to $220,000 total remuneration package (inclusive of employer superannuation contributions), depending on skills and experience. About Us For 30 years, Monash College has provided over 90,000 students with a direct pathway to Monash University, one of the world&#x2019;s top 50 universities, through Diplomas, Foundation Year, and English programs. As a fully owned subsidiary of Monash University, the College serves as the principal gateway to the University for students. Our Benefits We offer a wide range of excellent benefits. To explore everything available, please visit our <ul><li> Flexible and hybrid working arrangements - to support work-life balance </li><li> Prime Docklands location, just 400 metres from Southern Cross Station with a tram stop at our doorstep - surrounded by a wide variety of caf&#xE9;s and eateries. </li><li> Modern, state-of-the-art facilities, including a wellness room, multi-faith space, premium coffee machines, end-of-trip amenities, personal lockers, and spacious work areas </li><li> Confidential Employee Assistance Program (EAP) available to all staff for professional support and wellbeing </li><li> A range of leave entitlements, including paid parental leave, volunteer leave, religious and cultural leave, and more </li></ul> The Opportunity Monash College is seeking an executive education leader to direct the strategic, operational, and academic performance of our Diplomas portfolio. Serving as a primary academic pathway to Monash University, this role requires a leader who balances modern pedagogical leadership with commercial rigor, operational accountability, and large-scale workforce management. Positioned at the intersection of academic delivery and executive management, you will drive teaching excellence, oversee curriculum and assessment governance, optimise intensive trimester operations, and champion high-impact transition pathways into Monash University faculties. Please refer to the for further details on the role. Key Responsibilities <ul><li> Executive &amp; Strategic Leadership: Drive strategic direction, commercial performance, and operational efficiency while balancing academic governance, budgets, and enterprise bargaining agreements. </li><li> Academic &amp; Pedagogical Governance: Lead quality assurance, curriculum design, assessment, and regulatory compliance across the diploma portfolio using data-informed teaching practices. </li><li> Student Success &amp; Operational Excellence: Optimise workforce planning, timetabling, and targeted at-risk support within an intensive trimester model to maximise student success and transition rates to Monash University. </li><li> Stakeholder &amp; Pathway Integration: Build strategic partnerships across Monash University faculties, offshore partners, and central leadership to align curricula and build seamless transition pathways. </li><li> People &amp; Transformational Leadership: Lead, develop, and inspire a distributed academic workforce, driving a culture of operational accountability, innovation, and educational quality. </li></ul>About You This role is tailored for a professional education executive or higher education leader seeking direct ownership of an educational product and workforce with broader executive scope. <ul><li> Leadership Profile: Proven success leading complex higher education portfolios, transformational projects, or large academic operations within a university, pathway, or private higher education provider. </li><li> Commercial &amp; Operational Acumen: Demonstrated expertise managing substantial budgets, complex workforce allocations, EBA constraints, and operational efficiency within intensive delivery models. </li><li> Pedagogical Authority: Deep understanding of contemporary higher education frameworks, curriculum governance, student success strategies, and quality assurance. </li><li> Relationship Management: Ability to negotiate and influence across executive networks, university faculties, and international delivery partners. </li><li> Qualifications: Postgraduate or Master&#x2019;s/Doctoral qualification in Education, Business, or a related discipline, paired with a career identity defined by educational leadership, transformation, and business outcomes. </li></ul>Why Join Us? <ul><li> Executive Impact: Direct ownership of a vital higher education portfolio shaping student pathways to a global top 50 university. </li><li> Strategic Scope: Direct access to executive decision-making with clear opportunities for broader executive leadership. </li><li> Competitive Package: Significant organisational scope with an executive remuneration structure reflecting operational responsibility. </li></ul> To Apply If this opportunity aligns with your experience and interests, we&#x2019;d love to hear from you. Please s ubmit your CV and a brief cover letter outlining your leadership identity, commercial experience, and operational achievements in higher education by clicking &#x2018;Apply&#x2019; by 11:59PM, 27 September 2026. We encourage you to submit your application as soon as possible as we will be reviewing and shortlisting applications as they are received. Important Information We are an equal opportunity employer committed to fostering an inclusive, respectful and supportive workplace . We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from all culturally and linguistically diverse backgrounds, people with disabilities, members of the LGBTIQA+ community, neurodivergent individuals, and people of all ages and faiths. We value the unique contributions of every individual and are dedicated to building a workforce that embraces diversity and celebrates individuality. Should you require any adjustments or support during the recruitment process or in the workplace, please don&#x2019;t hesitate to contact us at PandCteam@monashcollege.edu.au , In accordance with our commitment to the safety, well-being, and rights of children and young people, all employees must hold a valid Working with Children Check (WWCC)(or VIT registration) at all times. As part of Monash College&apos;s commitment to providing a safe and respectful environment, we will require candidates who proceed to interviews to complete a Conduct and Integrity Declaration form. Please note that only candidates with full working rights in Australia will be considered for this position.

Director - Diplomas

Join Explorers Early Learning Brighton East and inspire a love of learning through our Reggio Emilia-inspired curriculum. Located conveniently on Nepean Highway, our beautiful Brighton East centre is close to public transport, local shops and surrounding amenities. You&#x2019;ll be supported by a welcoming and experienced leadership team who are committed to helping you grow, develop and thrive in your role. As the Toddler Room Lead Educator, you&#x2019;ll lead your room with confidence, create a warm and engaging environment, and support your team to deliver exceptional early learning experiences for children aged under three. You&#x2019;ll play an important role in creating a space where toddlers feel safe, supported and encouraged to explore, develop and discover. As a Lead Educator You Will Lead with Excellence: Champion high-quality practice through our Reggio Emilia-inspired curriculum, guiding your team to deliver meaningful learning experiences for toddlers. Build Connections: Form strong, lasting relationships with children, families and your fellow educators, becoming a trusted leader in their early learning journey. Celebrate Milestones: Share in &#x2013; and help shape &#x2013; each child&#x2019;s growth, development and achievements during their important toddler years. Foster Wonder: Create a safe, nurturing and inspiring space where creativity, curiosity and discovery can flourish. Skills &amp; Experience <ul><li>ACECQA-approved qualification (Diploma or higher) </li><li>Passion for working with children under 3 years old </li><li>Experience working in a Toddler Room is highly regarded </li><li>Strong commitment to child safety and wellbeing </li><li>Current First Aid, Asthma &amp; Anaphylaxis certifications </li><li>Working with Children Check, Mandatory Reporting &amp; National Child Safety Training completion </li><li>Australian working rights </li></ul>About Explorers Brighton East Our Brighton East centre is a beautiful early learning environment designed to inspire curiosity, creativity and connection. Conveniently located on Nepean Highway, the centre is easily accessible by public transport and close to local shops and amenities. You&#x2019;ll be part of a supportive leadership team that values collaboration, professional growth and the contribution every educator brings to the centre. As the Toddler Room Lead Educator, you&#x2019;ll have the opportunity to make a meaningful impact on the experiences, development and learning of our youngest children while continuing to grow your own leadership skills. About Explorers At Explorers Early Learning, this isn&#x2019;t just another job in childcare. It&#x2019;s the beginning of a career with a founder-driven, women-led organisation created to raise the standard of early learning in Australia. When Lynda Salvo founded Explorers in 2004, her mission was simple but powerful: to build centres where children and educators could thrive together. That same mission continues today, with every decision focused on investing in the people who bring our centres to life. Explorers is designed around people first, with a culture where belonging and joy are as essential as curriculum. Here, you&#x2019;ll find mentoring, leadership development and the encouragement to stretch into new opportunities. It&#x2019;s not just about compliance or ticking boxes; it&#x2019;s about giving you the tools, trust and community to grow into the educator and leader you want to be. When You Join Explorers, You&#x2019;re Stepping Into <ul><li>A career pathway, not just a role &#x2013; with leadership programs, mentoring and funded professional development. </li><li>A thriving peer community &#x2013; collaborative, passionate and connected across our centres. </li><li>A values-driven culture &#x2013; where curiosity, creativity and care are celebrated every day. </li><li>A joyful environment &#x2013; where children&#x2019;s wonder inspires your own. </li></ul>Here, you&#x2019;re not just shaping children&#x2019;s futures. You&#x2019;re shaping your own &#x2013; with the best opportunities to grow, belong and lead in early education. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people of any age, gender identity, disability, sexual orientation, religion, ethnicity and culture. Explorers Early Learning is a child-safe organisation. We are committed to the safety, wellbeing and inclusion of all children and expect all team members to uphold their child-safe responsibilities. Build your career with Explorers. The future starts here. Click Apply now to find out more! T&amp;Cs apply.

Lead Educator

Come shape the future of education with us. At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes. Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student&apos;s education or helped make a staff member&apos;s day just that little bit better. Our school management ecosystem is now used in more than 5,400 schools across Australia and beyond. We&apos;re joined by over 300+ members of the Compass team, building the operating system for schools worldwide. About The Role &amp; Team As a Quality Assurance Manager, you&apos;ll play a key role in raising the standard of customer service and assurance across the Compass Global Team. You&apos;ll be responsible for monitoring and evaluating customer and agent interactions across our omni-channel support environment, ensuring performance aligns with quality, compliance and customer experience standards. You&apos;ll use QA data, customer feedback and performance metrics to identify trends, risks and coaching opportunities that improve service delivery. Working closely with Support, Team Leaders, Training, Product, Development and other internal teams, you&apos;ll help build a consistent quality culture while ensuring our customers receive a high standard of service across every interaction. What you&apos;ll do: <ul><li> Maintain and continuously develop internal quality standards and frameworks </li><li> Assess Support interactions across Compass omni-channel platforms, including calls, emails and chats </li><li> Evaluate agent and AI performance against established quality standards, KPIs and compliance requirements </li><li> Ensure customer contacts, including complaints and compliments, are accurately recorded and appropriately managed </li><li> Manage complaint workflows and work with Team Leaders to ensure appropriate follow-up and resolution </li><li> Manage and implement complaint satisfaction surveys to gather customer feedback and identify opportunities to improve customer experience </li><li> Provide meaningful, constructive feedback to agents and senior agents to support continuous development </li><li> Analyse customer service metrics, including CSAT, FCR and AHT, to identify trends, risks and opportunities </li><li> Lead regular calibration sessions to ensure consistency, fairness and accuracy across QA evaluations </li><li> Identify training and Contact Centre onboarding needs and lead relevant improvement projects in partnership with the Contact Centre/Global Support Trainer </li><li> Create clear reports on agent and AI performance, quality trends and key insights for Team Leaders and Managers </li><li> Manage and minute QA meetings, ensuring relevant data and insights are prepared in advance </li><li> Manage the QA process for Support Enterprise Accounts, ensuring senior agents provide quality responses in line with contractual requirements </li><li> Identify compliance, privacy and process risks within customer interactions and work with relevant teams to address them </li></ul>Requirements About You: We are looking for someone who is analytical, objective and commercially minded, with strong Contact Centre leadership and quality assurance experience. You have a keen eye for detail, can confidently interpret performance data and are comfortable providing constructive feedback that helps people improve. You&apos;re able to balance customer experience, operational efficiency and compliance, while building strong relationships across multiple teams. You can work independently, manage competing priorities and use data to turn quality insights into meaningful improvements. Essential: <ul><li> Minimum 3 years&apos; experience within Contact Centre leadership </li><li> Strong experience in Quality Assurance, including quality scorecards, evaluation frameworks and quality standards </li><li> Strong data analysis skills, with the ability to identify trends and opportunities from customer interactions and performance metrics </li><li> Strong understanding of Contact Centre software, CRM tools and call recording platforms </li><li> Strong understanding of compliance, risk and privacy within customer interactions </li><li> Excellent attention to detail, objectivity and judgement when evaluating performance </li><li> Strong communication, coaching and constructive feedback skills </li><li> Strong written communication, reporting, empathy and discretion, with the ability to work effectively with agents, leaders and internal stakeholders </li></ul>Benefits What&apos;s in it for you? <ul><li>We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment</li><li>A flexible working culture</li><li>Learning &amp; Development opportunities - we want you to grow and get the most out of your role!</li><li>Parental Leave Program for both primary and secondary carers</li><li>24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support </li></ul>It is a really exciting time to join Compass. We are growing and need people who want to grow with us. We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. Prior To Commencing Employment, You Require: <ul><li>A valid Employee Working With Children Check</li><li>Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate</li><li>A successful National Police Check</li><li>A valid Drivers Licence</li></ul>

Quality Assurance Manager

Launch Your International Career with Purpose and Adventure Are you searching for a rewarding, entry-level, full time job that lets you travel the world, work abroad, live in Asia (with lower cost of living) and gain real-world experience all while making a difference? Whether you&apos;re a recent graduate, exploring a career change, experienced ESL/TEFL teacher or having a gap year, ready to take your skills overseas, this is the opportunity you&#x2019;ve been looking for. English 1 is now hiring motivated, globally minded individuals for full-time English teaching jobs in China. No teaching experience? No problem. We provide full training, ready-made teaching materials, and visa sponsorship, making this the perfect graduate job, first job, or international career move for anyone ready to start something new. What you&apos;ll do<ul><li>Teach English to young learners aged 3&#x2013;16 in a fun, interactive, and immersive classroom setting.</li><li>Deliver high-energy lessons using English 1&#x2019;s award-winning curriculum and digital tools.</li><li>Provide constructive feedback and help students build confidence in their English skills.</li><li>Take part in school events, cultural activities, and student engagement programs.</li></ul> What you&#x2019;ll get<ul><li>Competitive salary + performance bonus after 6 months</li><li>21 days paid leave (10 days paid leave + 11 days statutory holidays)</li><li>Flight allowance</li><li>International health insurance (co-paid)</li><li>Airport pick-up support</li><li>**Sponsored legal Z work visa + up to 2 weeks sponsored hotel stay</li><li>Comprehensive induction training, ongoing support, and fully prepared teaching materials</li><li>TEFL certificate + skill development &amp; career advancement</li><li>Distance learning courses (Level 6 Trinity College CertPT, DELTM)</li><li>English 1-organized social and cultural activities + free Mandarin Chinese lessons</li></ul> The hotel accommodation for the first two weeks will be deemed as a sponsorship upon successful completion of the first-year contract. **Sponsored legal Z work visa expenses will be reimbursed. Who we&#x2019;re looking for<ul><li>A bachelor&#x2019;s degree (in any subject)</li><li>A valid passport</li><li>A genuine interest in education, travel, and cultural exchange.</li><li>ESL certification (TEFL, TESOL, CELTA) is a plus- we can sponsor</li><li>Clean background check.</li></ul> Why work at English 1?<ul><li>Teachers are at the core of everything we do at English 1</li><li>Over 30 years of success in China with 200+ schools in 50+ cities.</li><li>Strong presence in China and Indonesia.</li><li>Professional development and career advancement opportunities.</li></ul> Whether you&apos;re graduating soon, pivoting into a new career, or seeking international experience, this opportunity offers a chance to teach, travel, and grow&#xFF01; #EntryLevel #Graduates #EnglishTeacher #ESL #TEFL #TeachingJobs #GraduateJobs #hiring #jobs #entrylevel #teachercns #graduates #esl #tefl #teach #JobAlert #NowHiring #JobOpening #CareerOpportunities #JobSearch #WorkWithUs #LinkedInJobs #JobSeeker #OpenToWork #CareerGoals #JobHunt #NewJob #CollegeGraduates #BachelorsDegree #RecentGrad #ClassOf2025 #JobSearch #CareerSuccess #EntryLevelJobs #HiringNow #YoungProfessionals #CareerGrowth #Networking #LinkedInNetworking #FutureLeaders #UniversityAlumni #HigherEd #AlumniNetwork #CollegeSuccess

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Geelong·Education