**About Us** Holiday Inn Werribee is an IHG hotel proudly showcasing the new open lobby concept. Our modern and versatile food & beverage outlets will prove Holiday Inn Werribee to be a premier venue in Melbourne’s West. Situated in the heart of the Werribee city centre, the hotel will occupy the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel will offer 150 stylishly appointed guest rooms, gym, outdoor garden courtyard, all day dining and modern conference and events spaces. **A little taste of your day to day**

*   Oversee and coordinate daily food and beverage operations, including front-of-house activities, to ensure seamless service and guest satisfaction.
*   Coaching, mentoring and training colleagues whilst leading and coordinating the operational outlets.
*   People development check in conversations, probationary reviews and annual performance reviews
*   Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
*   Ensure compliance with health, safety, and sanitation regulations, including food handling and alcohol service standards.
*   Rostering colleagues in accordance to the outlets business forecasts and requirements, managing labor costs, and optimising shift efficiency.
*   Oversee inventory management, including ordering supplies, monitoring stock levels, and minimising waste.
*   Collaborate with the kitchen team to ensure seamless coordination between front- and back-of-house operations.
*   Implement and enforce company policies, including cash handling, upselling techniques, and customer service protocols.
*   Ensure proper setup, execution, and breakdown of conference and event spaces, including catering and beverage services tailored to client specifications.
*   Assist in menu planning, special promotions, and event coordination as needed
*   Lead by example, be the point of contact for all guests during their dining experience
*   Delivering Food and Beverage service of the highest standard by personally welcoming, recognising return guests and overall providing genuine warmth and thoughtful hospitality.
*   Going above and beyond for guests and clients, understanding their needs and always making their experience memorable.
*   Manage stock responsibly ensuring appropriate control and ordering to balance budget, demand and par levels

**What We Need From You**

*   A team player with a positive, can do attitude and strong drive for results
*   Engaging interpersonal and excellent communication skills
*   Ability to multi-task various priorities working across a range of outlet areas during each shift
*   Be well organised, planning in advance, ability to adapt and embrace unexpected operational situation changes
*   Demonstrate strong leadership capabilities being firm and fair with people management
*   Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.30am, afternoons, late evenings until 1am, weekends and public holidays are all part of the job

**Qualifications**

*   Minimum of 2 years of experience in a supervisory role within the food and beverage or hospitality industry, with experience in conference and event operations preferred.
*   Strong knowledge of food and beverage operations, including service standards, menu planning, inventory management, and event catering.
*   Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team across dining and event settings.
*   Proficient in point-of-sale (POS) systems and basic computer applications (e.g., Microsoft Office).
*   Familiarity with health, safety, and sanitation regulations (e.g., ServSafe or equivalent certification preferred).
*   Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate event schedules.
*   Exceptional customer service skills and a proactive approach to problem-solving.

**Preferred Skills**

*   Experience in a high-volume restaurant, hotel dining, or event catering environment.
*   Knowledge of wine, spirits, and beverage pairing for both dining and event menus.
*   Strong organizational and multitasking abilities, with attention to detail in event planning and execution.

**What We Offer** Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

*   Paid birthday leave
*   Enhanced parental leave
*   Flexible work options and proactive health days
*   Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
*   In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further
*   Uniform provided and dry cleaned
*   Entitled to one barista coffee or tea per shift from Rosana bistro & bar
*   Full onboarding training, learning and development courses and programs
*   Employment covered under Hospitality Industry (General) Award 2020

Food & Beverage team members are a key part of being face of the hotel and our mission is to make our guests SMILE. So if this resonates with you, then we would love to hear from you! We are proud to be IHG and we know you will be too. #Lets go further together. Visit http://careers.ihg.com to find out more about us. Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Food & Beverage Supervisor (Includes Conference & Events)

Applications closing on 01 September 2025, 09:00 AM

*   Reference number$86,595
*   Job TypeFull Time
*   Position Description PD-CaravanParkGeneralManager-Anglesea-June25.pdf(PDF, 213KB)

**About The Great Ocean Road Coast And Parks Authority** The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria’s Great Ocean Road. In partnership with Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road. As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation and provide a great visitor experience. All revenue raised through our commercial endeavors is reinvested into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come. **Purpose of the position** The Caravan Park Manager position is accountable for the oversight of the Caravan Park operations at Anglesea Caravan Park. The key objectives of the Caravan Park Manager position are to:

*   Manage the Caravan Park/s as a business unit with a focus on exceptional customer service and delivering services within budget.
*   Oversee and deliver park management, maintenance, accommodation and customer service and office administration.
*   Ensure that accommodation, amenities, facilities and surrounds are maintained and presented to a high standard of quality reflecting the needs and expectations of customers.

**Primary Responsibilities** The key responsibilities of the Caravan Park Manager position include:

*   The role is a ‘hands-on’ position requiring managers to perform administration duties, maintenance duties and other duties as required to ensure the completion of work assignments.
*   Directly manage the operations of the Caravan Parks, within parameters set by the Accommodation Services Manager.
*   Ensure a strong customer service focus is maintained by staff at all times, placing the customer’s needs first, whilst balancing the accommodation requirements of all park customers.
*   Supervise and provide leadership to all staff.
*   Provide training to staff, as required, in all aspects of their duties.
*   Ensure that the accommodation, amenities and grounds, park entry, office and residence are at all times presented to a high standard of cleanliness with attention to detail.
*   Perform frequent inspection of Park assets, amenities, surrounds and facilities to identify maintenance requirements, risk minimisation and presentation improvements.
*   Maintain on-site accommodation buildings, furniture and fittings, assets and surrounds so that they are in excellent and safe working condition.
*   Prioritise maintenance work and establish annual, monthly and fortnightly work schedules in conjunction with the Accommodation Services Manager.
*   Respond to and assist with emergency calls and after hours calls for both maintenance and reservations.
*   Conduct banking and financial reconciliations and liaise directly with the Authority Corporate Services team for payment of all suppliers and staff payroll.
*   Ordering, stock and inventory control of caravan park consumables.
*   Supervise service contractors and monitor standards i.e. cleaning, garbage
*   Ensure appropriate security services are provided. The role will be shared between the Caravan Park Manager and external contractors.
*   Enforce the Park’s conditions of occupancy, and (if necessary), evict site holders who breach the conditions.
*   Contribute to the Park’s upgrade planning and implementation process, including improvements to service delivery, amenity and on-site accommodation and financial performance.
*   Ensure the Park is fully compliant with all Occupational Health and Safety policies and legislation, and all work is completed safely.
*   Act as the Parks Fire Warden.

_Please note - An on-site residence is available, pending further discussion and also discounted accommodation benefits in adherence with organization policy and management guidelines. Penalty rates for Weekend and Public Holiday's apply._ _We are only appointing 1 candidate for this position so couples or job sharing will not be available, regardless of circumstances_ **Qualifications And Experience**

*   Qualifications in the field of Hospitality Management or related field of study, preferred.
*   Minimum of five years’ experience in a Supervisory/Management position within the Hospitality Industry, preferably within caravan park management or an environment that has large volume of accommodation bookings.
*   Demonstrable experience in staff management, working a range of rosters and shifts.
*   Demonstrated experience and commitment to providing a high level of customer service, including experience successfully resolving customer issues and complaints.
*   Demonstrable experience with managing budgets, payroll and other financially critical elements of a business.
*   Demonstrable experience with the management of large scale (area) operations and the associated maintenance.
*   Experience utilising the RMS accommodation management booking software.A current First Aid certificate.
*   Excellent communication (written and verbal) and interpersonal skills, including an ability to communicate with people from a broad range of backgrounds.
*   Proven ability to work effectively independently and as part of a team.
*   Proficient in the use of computer software using Microsoft Word and Excel.
*   Knowledge of occupational health and safety processes and procedures and the identification of potential hazards.

**Knowledge And Skills** The Assistant Manager is required to stay onsite in residence up to three nights per week and manage the night phone and be on call during this time.

*   Competent in Occupational Health and Safety / Workplace Health and Safety
*   Excellent communication (written and verbal) and interpersonal skills, including an ability to communicate with people from a broad range of backgrounds.
*   Proven ability to work effectively as part of a team.
*   Practical skills and experience relevant to caravan park management and operations.
*   Effective computer skills and experience using Microsoft Word and Excel.

**Applications Require**

*   A current resume
*   Response to key selection criteria.

**Everyone Is Welcome At The Authority** _Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation._

Caravan Park General Manager - Anglesea

**Overview** You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store. **Responsibilities**

*   Coaching, and motivating your team to drive sales that deliver exceptional customer service
*   Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
*   Delivering sales, customer experience, merchandising, visual, and operational expectations
*   Act as a partner between customers, sales associates and store leadership
*   Ability to learn and share expertise of products and trends to fit customer’s needs
*   Maintains an awareness of all product knowledge, and current or upcoming product / trends
*   Contributes to a positive and inclusive work environment

**Qualifications**

*   Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
*   Confident and comfortable engaging customers to deliver an elevated experience
*   Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
*   Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
*   Initiates completion of tasks or activities without necessary supervision
*   Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
*   High level of ethics, values, integrity, and trust
*   Flexible availability - including nights, weekends, and holidays

Assistant Manager

**Multiple PositionsEmployment type:** Full time, Permanent

**Hours per week:** 38

**Remuneration:** Band 8 salary from $132,607.76 per annum plus superannuation and a fortnightly RDO

**Location:** Werribee based

**About the role**

We are entering an exciting period of change within the **Facilities, Fleet & Depot Stores department**, as we continue to develop to meet the strategic and operational needs of our growing municipality. This transformation is about people, purpose, and progress, and we are recruiting a diverse range of roles to the department - building a team that is passionate about service excellence, operational uplift, and meaningful change.

We’re looking for individuals who are not only skilled in their field, but who thrive in collaborative environments and are motivated by the opportunity to make a real and positive impact.

We have two opportunities, reporting to the Coordinator Construction and Development Services, for a Area Leader (Brownfields) and Area Leader (Greenfields), who lead on operational delivery of Council’s capital works programs, providing day-to-day leadership, coordination, and professional support to a team of Senior Project Managers and Project Managers.

You will ensure infrastructure and facilities projects are delivered on time, on budget, and to the highest quality and compliance standards while fostering a high-performance, collaborative team culture. This role also supports resource management, program-level oversight, risk management, financial accountability, and long-term infrastructure investment planning.

Working within the Construction and Development Services Unit in the Facilities, Fleet & Depot Stores Department of the City Operations Directorate, you will be instrumental in driving continuous improvement in project management capability, stakeholder engagement, and service delivery for the community.

_This position may require occasional weekend, public holiday, and after-hours work, as well as travel across the municipality._

**What your day will look like**

*   Lead, mentor, and supervise Senior Project Managers and Project Managers to ensure effective delivery of capital works projects
*   Oversee operational leadership across capital works programs, including project milestones, resource planning, and reporting
*   Ensure compliance with codes, scope, budget, time, and quality standards, escalating issues where necessary
*   Manage financial activities including budget preparation, forecasting, and cost control
*   Oversee preparation and quality control of project documentation from design to delivery including contracts, tenders, and contractor performance reports
*   Promote strong stakeholder engagement and communication to minimise disruptions and maximise community benefit
*   Drive continuous improvement in project management systems, processes, and governance

**What you will bring**

*   Tertiary qualification in Project Management, Civil Engineering, Construction Management, Architecture, or a related discipline
*   Extensive experience delivering complex infrastructure projects in a public sector, consulting, or construction environment
*   Proven leadership skills in managing and developing multidisciplinary project teams
*   Strong financial, contract administration, risk management, and WHS compliance knowledge
*   High-level proficiency in project management systems
*   Excellent stakeholder engagement, negotiation, and communication skills
*   Understanding of long-term asset planning and infrastructure investment strategies
*   Current Victorian Driver’s Licence, Construction Induction (White) Card, and Working with Children Check

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

**Why join Wyndham**

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

**How to apply**

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

**Applications close at 11:59PM on Sunday, 31 August 2025.**

If you have further role-specific questions, please contact **Ryan Foote, Manager Facilities & Capital Delivery** on **Ryan.Foote@wyndham.vic.gov.au**

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

**Child Safe Organisation**

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

**Diversity and Inclusion**

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background.

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