**About The Role** As we continue to grow, we are seeking a talented Bid Writer to play a pivotal role in securing exciting opportunities across the ANZ region. **Responsibilities**

*   Manage the end-to-end tender process, ensuring seamless coordination from initiation to submission.
*   Collaborate with stakeholders, Business Development Managers (BDM), and State Managers to gather necessary information for compelling bid response
*   Produce high-quality, professional content for bids, proposals, and tender submissions
*   Oversee multiple tenders simultaneously, meeting strict deadlines and maintaining exceptional standards
*   Conduct market research to stay abreast of industry trends and ensure our bids are competitive
*   Maintain a high level of accuracy and compliance with company policies and customer specifications
*   Actively contribute to the improvement of our bid processes and success rates

**Requirements**

*   Proven experience as a Bid Writer or similar role
*   Exceptional writing and editing skills with a focus on clarity and persuasiveness.
*   Ability to work collaboratively in a fast – paced environment
*   Strong organisation skills and attention to detail

Why Join Us?

*   Be part of a business that has been an industry leader for over 30 years
*   Contribute to a rewarding role, helping upkeep the community
*   Performance-based salary reviewed annually
*   Internal and external opportunities for learning and development

Our Team and Culture Discover Green by Nature, the merge of four leading landscape services businesses across Australia and New Zealand: Green Options, Super Gardens, Skyline Landscape Services, and Recreational Services. With a 120-year legacy, our Group's purpose is to enhance lives by constructing, nurturing, and maintaining exceptional green spaces. As a dynamic force in the industry, we invite you to join us in shaping a future where the collective strength of our team transforms landscapes and uplifts communities across Australasia.

Bid Writer

*   Excellent opportunity to showcase your prior experience and expertise in a high density portfolio
*   Ongoing training, development and mentorship provided
*   Convenient, central location on Cavill Ave, Surfers Paradise. Stunning office views, minutes walk to the beach!
*   Hybrid working arrangement; 5-day fortnight + various additional leave options + annual gift of birthday leave

**Our opportunity** Are you an experienced Strata/Body Corporate Manager looking to join an industry leading and award-winning team? Want to be part of a supportive team environment where wellbeing, career development and progression opportunities are a priority? With a dedicated nationalised customer operations team (including R&M, accounts & levies) and the support of an assistant, you will be empowered to focus on the core aspect of your role – building and nurturing strong relationships within your portfolio. Prior experience is essential as this is a fast-paced role managing a high-density portfolio including a range of residential and commercial plans, layered schemes and BMG's. **What You Will Be Doing**

*   Manage a portfolio of clients; including correspondence from owners, tenants and contractors
*   Manage client retention; deliver exceptional customer experience and effective conflict resolution strategies
*   Liaise with Repairs & Maintenance team for quote requests/work orders
*   High level of technical knowledge and accountability
*   Prepare for and facilitate Annual General Meetings, Special General Meetings and Committee Meetings (agendas, budgets and minutes)
*   Oversee financial requirements of buildings within portfolio
*   Identify and promote continuous improvement opportunities
*   Provide mentorship, support and quality assurance to a team of Community Managers/Assistant Community Managers

**What You Need To Bring To The Role**

*   A current, vehicle drivers license and access to a car is required.
*   Strong understanding of QLD Body Corporate/Strata Legislation and related regulations
*   Exceptional communication and stakeholder management skills
*   Attention to detail and strong time management skills
*   Takes a disciplined approach to personal & work life integration
*   Empathic, team oriented and eager to develop / enable others
*   Self-motivated with initiative and learning focus (growth mindset)

**What's in it for you?**

*   Flexible Work Arrangements
*   New Business Incentives
*   Training and career development opportunities
*   Supportive, collaborative and dynamic team culture
*   Hybrid working arrangements
*   Wellbeing focus including the ability to purchase leave, and a gift of birthday leave!

**About Smarter Communities** Smarter Communities Limited is one of the largest privately owned community management companies in Australia. Each of our local brands across New South Wales, Queensland, South Australia and Victoria specialise in strata, body corporate or community titles management. We manage in excess of AU$30 billion of property and our vision is clear - to deliver smart solutions to create a better lifestyle for people living and invested in communities. **What You Need To Do Now** If this role sounds like the right fit for you, click the ‘Apply’ button now. _At Smarter Communities, we are passionate about creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility opportunities._ _Smarter Communities is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. All Smarter Community employees involved in the recruitment and selection process are expected to practice the principles of equal opportunity and anti-discrimination._ _We kindly request no unsolicited resumes or approaches from recruitment agencies. We are not responsible for any fees associated with unsolicited resumes sent to our People & Culture team or any Smarter Communities employee._ Apply Now

Strata Manager

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

HUB24 is growing, and we are looking to add an additional full time position to our Gold Coast or Sydney team. If you're interested in exploring a career within our award winning contact centre, with plenty of room for career development and growth, then this could be the opportunity for you.

Join a professional, fun and vibrant culture where the primary responsibility is to provide exceptional service and maximise customer experience to HUB24 clients.

**Please note following 2-3 months of training this is a hybrid position with 2 days a week In office required.We operate on a rotating roster between 8am - 7pm Monday to Friday.Responsibilities:**

*   Contact Centre inbound and outbound call enquiries
*   Provide a point of contact for clients and actively manage the client relationship including producing welcome emails for new clients.
*   Assist with client enquiries in line with the company’s service offering and liaise with key relationships.
*   Draft and produce client communications as required by advisors and managers.
*   Managing Chat & email enquiries from advisers/clients.
*   Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration.
*   Utilise effective problem solving and time management skills in client service operations.
*   Other service-related queries as required and to be assigned by your team leader
*   Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration
*   Utilise effective problem solving and time management skills in client service operations
*   Other service-related queries as required and to be assigned by your team leader

**What you'll need:**

*   Superannuation or managed funds experience, with a knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
*   Proven client service experience in a call centre environment, and a passion for customers.
*   Energised by resolving questions and supporting clients through outstanding phone interaction
*   Great problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally.
*   Have a proven ability to pick up new technology and systems quickly.
*   Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time.

**THE HUB24 STORY**  We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. 

**Benefits and Life at HUB24**  Learn more about our employee benefits HERE.

**Check out why our people love working at HUB24!** 

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed!  

**The Recruitment Process:** 

\- Acknowledgement email once your application has been submitted. 

\- Our Talent team will start reviewing your application, if unsuccessful you will be notified. 

\- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. 

\- If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

\- Should you require any accommodations to the recruitment process, please contact recruitment@hub24.com.au and one of our team will be in touch. 

\- Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews. 

\- Communication of outcomes to successful and unsuccessful candidates and feedback provided. 

_\*As part of our process, a police check will be conducted on all successful candidates\*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here._ 

**2024 Circle Back Initiative Employer** – we commit to respond to every applicant. 

Endorsed by **WORK180,** we are proud to be recognised as an employer of choice for women. 

We have been nominated and placed on the **BOSS Best Places to work list.** 

Seek Star Awards 2024 - Nominated as a finalist for the **Best Employer Brand Initiative**

Client Service Officer

**Are you passionate about maintenance planning and ensuring our City’s Roads and Bridges infrastructure are safe and accessible for our community? We’re looking for a dynamic Maintenance Planner to be responsible for planning and scheduling activities for our Roads, Bridges and Road Inventory assets.About Your New Role** You will be responsible for planning and scheduling maintenance activities for our City’s Road, Road Inventory and Bridge assets and will develop maintenance work packages for efficient scheduling, assignment and execution of maintenance tasks. With an innovative solutions and continuous improvement perspective, you will develop short, medium and long-term plans in line with statutory regulations and the City’s risk tolerance. You will drive continuous improvement in maintenance performance including playing a key role in development of Road Artificial Intelligence (AI) and Footpath AI Development to ensure preventive and corrective maintenance is completed on time. Please refer to the Position Brief for detailed information on the roles and responsibilities of this position. **We're Looking For People Who Have**

*   Bachelor Degree of Engineering or equivalent knowledge and experience
*   Expert knowledge in maintenance management system, preferably SAP:

*   SAP Training - PLM300 – Business Processes in Plant Maintenance (Desirable)
*   SAP Training PLM305 – Managing Technical Objects (Desirable)
*   SAP Training PLM310 – Preventative Maintenance Servicing (Desirable)

*   Maintenance Planning and Scheduling courses (Desirable)
*   Demonstrated competency to provide specialist advice relating to road, road inventory and bridge asset maintenance and planning, and scheduling the work
*   Demonstrated experience with the development of maintenance plans and allocation of resources
*   Strong leadership skills with the ability to effectively engage and communicate with asset custodians and maintenance teams
*   Excellent written, verbal and interpersonal communication skills
*   Self-motivation and demonstrated initiative, creativity, continuous improvement, and the ability to mentor and develop fellow team members
*   Reliability and you constantly work towards achieving individual and team goals
*   High level knowledge of Council’s computer software systems, including ArcGIS preferably ESRI software, SAP, with high proficiency in Microsoft Office.

Be part of shaping the Gold Coast's future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. **Benefits** We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

*   Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
*   Personal and professional development courses
*   Access to 350+ fitness facilities through Fitness Passport
*   4 free confidential counselling sessions a year for you or an immediate family member
*   1 free nutritionist and financial advice session per year
*   4% salary increase mid October 2025.

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture. How to apply For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen. Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role. Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email recruitment@goldcoast.qld.gov.au Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. Contact Person Muhunthan Ponniah Contact Number 56673912 Closing Date 14 May 2025 **Please note applications for all of our vacancies close at 10.30pm on the listed closing date.** The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Maintenance Planner (Road, Road Inventory and Bridge assets)

**Job DescriptionPMO Manager**

*   Flexible hybrid working from our Sydney (Bligh Street, CBD) or Gold Coast (Surfers Paradise) office or WFH
*   PMO role leading organisation wide transformation projects in a call centre environment.
*   Applications closing on 23.05.25

**About The Role** We are seeking a dynamic and experienced PMO to join our team and play a key role in driving our company transformation and strategic objectives. Reporting to the PMO Lead, this role is responsible for leading and delivering critical projects that align with our business objectives and our support long-term growth and success. As part of a global organisation, you will work closely with our parent company based in Paris. Building strong, collaborative relationships with the Global team will be essential to ensure alignment, clear communication, and the successful execution of initiatives across regions. This role requires a proactive, solutions-focused individual who can manage multiple stakeholders, influence at all levels, and keep projects on track from initiation through to delivery. We are looking for someone who thrives in a fast-paced environment, and has a strong project management background in call centre environments. **Responsibilities** Leveraging your expertise in project management you will contribute to the company's growth through structured project delivery. Your primary responsibilities will include:

*   End-to-End Project Management of company wide initiatives, ensuring they are aligned with the Company strategy and delivered on time, within scope, and on budget.
*   Stakeholder Engagement & Communication - engaging with internal and external stakeholders and partners, ensuring seamless communication and alignment with business objectives.
*   Risk Management & Mitigation - Identifying potential project risks, developing mitigation strategies, and ensuring continuity of operations throughout the project lifecycle.
*   Project Governance & Reporting - Establish and maintain project governance standards, providing regular updates, reporting on project status, milestones, risks, and benefits to senior leadership and key stakeholders.
*   Cross-Functional Collaboration - Work closely with teams across departments to ensure dependencies are managed, priorities are aligned, and resources are effectively allocated.
*   Change Management - Support organisational change by incorporating change management principles into project planning and execution, ensuring successful adoption and business readiness.
*   Continuous Improvement - Identify opportunities to improve project delivery frameworks, tools, and processes, and contribute to the overall maturity and effectiveness of the PMO.
*   Resource Planning & Management Coordinate resource allocation and capacity planning, ensuring the right skills are available to meet project demands and timelines.

**About You** You will be a seasoned Project Manager. To be successful in this role, you must:

*   At least 2 years experience in a PMO role
*   Experience leading projects for call centres
*   Advanced knowledge of project management methodologies
*   Proficiency in project management software
*   Strong leadership and team management skills
*   Able to work outside of traditional business hours, to liaise with our head office in Paris and other global time zones
*   It is highly advantageous experience in hospitality or loyalty membership programs, as well as previous experience in a global organisation.

**Why Us?** Enjoy full support with an international brand, plus ongoing training and coaching from our supportive managers. Other benefits include

*   Hospitality Discounts
*   Flexibility to work your way.
*   Career development opportunities with a global company

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